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My Nokia Lumia has stopped working

Wynne65
1: Seeker

The phone has simply stopped working.  Buttons aren't working, nor the touchscreen.

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

If the phone has a removable battery then remove it for a few minutes and replace it and try again. 

 

If you have any type of Microsoft pc suite for it hook it up to see if that helps. 

 

One last resort is to google

 

'Hard Reset' for your model of lumia. 

 

As this deletes saved data in the phones memory it is a last resort. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Already checked and the battery is non removable :smileysad:Going to resort to checking in with a retailer, I think.

 

Thanks for the tips.

BandOfBrothers
17: Community Champion
17: Community Champion

Ok. 

 

I assume looking at the various resets for your handset has not helped ?

 

I would also support speaking to the manufacturer via their UK support site. 

 

Their is also the Nokia Forum you could drop by and create a search within its boards ,and or join and post a question there. 

 

Best of luck. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

@Wynne65 - Make sure that all your Firmware’s up to date.

 

If this is still giving you issues, we can take a look at the phone for you.

 

Take a look at our repair process for further help with this.