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16-07-2013 06:36 PM
Hi
My mum, who is also a Vodafone Pay Monthly customer is having troble sending a MMS on her Nokia Lumia 520.
Is this a common problem or can it be fixed.
Thanks Craigy1892
17-07-2013 05:10 PM - last edited on 27-03-2014 12:31 PM by Jenny
Hi Craigy1892,
This can definitely be fixed.
The first thing that we need to do is make sure the correct settings are in the phone.
The easiest way to do this is to take a look at our internet settings page.
If you are still having trouble after this, contact the team here to get the account checked.
James
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30-09-2013 06:13 PM
I have the same Nokia Limia 520 Mms issue since my phone ran an automatic update.
I now can't send or receive picture messages.I spoke to someone online and they couldn't help.Same result when I went into my local Vodafone branch.
Tried the texting Web approach and still no change.
02-10-2013 02:08 PM - edited 02-10-2013 02:08 PM
02-10-2013 03:37 PM
03-10-2013 06:50 PM
03-10-2013 07:06 PM
04-10-2013 04:00 PM
Hi JMWright,
The only option I can think of is to do a factory reset of the phone.
To do this go to Settings > About > Reset your phone.
This will erase all your data and personal content so make sure the important details are backed up.
The phone will get the correct settings as part of the set up process.
Thanks,
Andrew