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Solution

not reciving multi media messages

gillfloss
1: Seeker
When I get sent a picture message its say click to download message but when I click nothing happens on my windows.
2 REPLIES 2

drey_p
16: Advanced member
16: Advanced member

Hi there

 

Are you connected to mobile data when you do this?  MMS won't download over WiFi.  Do you have the correct settings for your device?  Make sure you do by texting the word WEB to 40127.

 

If those options don't work, it could indicate that MMS hasn't been provisioned on your account.  You will need to get in touch with Customer services to have them check this for you. 

PWIAC

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @gillfloss

 

A warm welcome to the eforum. 

 

A person can also manually check their APN's in their phone if the Text Web option does not help. 

 

Vodafone Device-Guides may help too. 

 

I use the ones from Geeksquad 

 

Windows Phone 8.1

From the home screen:

Swipe your finger from right to left across the screen to access the Apps list.
Find and tap on the Settings icon.
Scroll down this list until you find cellular + SIM or Mobile + SIM, then press on it to continue.
Make sure your Data connection is set to On, then scroll down and tap on SIM settings.
At the bottom of the SIM settings page you should find buttons to allow you to edit internet APN and edit MMS APN. Tap on edit Internet APN to modify your internet connection settings. (Please note: On some handsets these buttons are not in the SIM settings page. If this is the case, go back to the main settings menu and tap on access point which will then allow you to edit the APN settings as described in the Windows Phone 8 section below).
Enter the following settings into the onscreen form, without changing any other settings:


APN - internet (PAYG - pp.vodafone.co.uk)
User name - web (PAYG - wap)
Password - web (PAYG - wap)
Press the Save button to save and quit this screen. The save icon looks like a floppy disk, for those of us who remember them!
Now select edit MMS APN.
Enter the following settings into the onscreen form, without changing any other settings:
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
WAP gateway (URL) - 212.183.137.12
WAP gateway port - 8799
MMSC (URL) - http://mms.vodafone.co.uk/servlets/mms
(As a check, the image below shows blue text in the fields you should have completed)
Press the Save button at the bottom of the page to save and quit this screen.
You should now see 4G, 3G, H, E or G on the top line of the display, next to the signal bars. This indicates you are connected to the data network
Vodafone Windows Phone 8.1 APN MMS mobile internet settings


Windows Phone 8

From the home screen:

Swipe across the screen to bring up the apps list
Open the Settings app
Tap Mobile network and ensure the data connection is switched on
Go back to the apps list, scroll down and tap on Settings
Tap on Access point
If your network name is showing in the list, tap it to make it active, otherwise tap add
Enter the following settings into the onscreen form, without changing any other settings;


Connection name - Vodafone Internet
Internet APN:
Access point name - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
MMS APN:
Access point name - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
Proxy address - 212.183.137.12
Proxy port - 8799
MMSC address - http://mms.vodafone.co.uk/servlets/mms
(As a check, the image below shows blue text in the fields you should have completed)
Tap the tick at the bottom to save
You should now see 4G, 3G, H, E or G on the top line of the display. This indicates you are connected to the data network

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.