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£20 credit but cannot access other websites

Akynos
2: Seeker
2: Seeker

Hello !

 

I just purchased a Vodafone dongle off Amazon.co.uk. I have successfully installed it and I can access the vodafone website, however whenever I try to access another website I am redirected to the 'top-up' page. Now I have £20 credit included in my package ( which is confirmed by both my online Vodafone account and my dongle) so I assume there is a problem with the activation of my credit.

I would be grateful if you could help me with that issue.

 

Sincerely,

 

Akynos

1 REPLY 1

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi Akynos,

 

We'll need to take a closer look at your account, to make sure everything is set up correctly.  Please get in touch here.

 

Thanks,

 

Sukhi