Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Mobile Broadband

3/4G but no internet abroad

1: Seeker
Hello,

For about the lasr 18months I've not been able to pick up data abroad - although the 3/4G is still showing. I've tried all the obvious bits, as well as new sim and new phone to no avail. It's a business contract but any help would be amazing.

Thank you,
Claire
View more options
2 REPLIES
17: Community Champion

Hi

 

This could be attached to the foreign network experiencing issues. 

 

Did you try manually choosing another network. 

 

I've known for two peipke to be abroad using the same network and on same phones and ones been fine and the others had issues. 

 

Unfortunately Vodafone wouldn't be able to guarantee everything will work when abroad as understandably they have no direct control over the network. 

 

I assume Vodafone have confirmed roaming is fully turned on and no data style bars are on.

You can also check in your online my Vodafone

 

As a fall back avenue if your phone is unlocked to all networks and WiFi isn't available then you could use a local sim. 

IMG_1084.JPG

View more options
17: Community Champion

Hi @Mbdxgck2

 

It's more than likely there is a roaming restriction on the business account.

 

With the forum not having access to business accounts, providing the business account is in your name, if you contract Vodafone Business for account access, they will be able to help.

View more options