Mobile Broadband

[jarviser]

I see from my old dongle that Vodafone mast 3139 is still not fixed after almost 5 weeks.

Still, O2 seems to be on 7.2mbps so who cares?

[jarviser]

Is it 7 weeks or 8 since the mast went down?  Still flashing green.

[jarviser]

So now you have two Luton sites down, 03139 for almost 2 months and now 01238.  

[jarviser]

Nine Weeks?

[jarviser]

This afternoon I went into a local Vodafone shop. When I said my local mast has been down for many weeks, he said if it's the one in Luton, loads of people have been in again this week to complain. "There must be something wrong with it"  

He suggested  I call 191 and log it.  -  Sorry I have done that at least three times and I am not going to do it again and pay money for the privilege. The tech support team guy I always seem to get is impatient and rude. And he doesn't believe me either.  Netherlands accent.

Why on earth the shop cannot log the complaints I have no idea. Left Hand and Right Hand  not knowing each other's business I would think.

One thing is for sure - engineering standards in the Luton area need reassessing and some retraining given to whoever has the Megger and the mallet.

[Dave]

Hi Jarviser,

We are continuing to keep an eye on this so that we can see when everything is up and running again, but as you say, this has taken a while now so I have dropped a line to the engineers to see if there's any news.

Dave

eForum Team

[jarviser]

10 weeks.

Any reply from the "engineer"?

[Dave]

Hi Jarviser,

There is no news as yet, but I am continuing to chase on this one for you.

Dave

eForum team

[Dave]

Hi again,

I've had word back now that the engineers believe the site to be back up and running, but they are continuing to monitor it for a while before closing the ticket, just to be sure.

If you're in the area, let us know if there's any change as we can pass back real-world feedback to the engineers to help get this one closed off.

Dave

eForum Team

[jarviser]

Well one of us is mistaken.

I have connected to the Vodafobe Site and the LED is green and it's slow. . No way I'm going to put £15 on it to prove it isn't working. If you want to send me a dongle and SIM with credit on it I'll try that for you. Come to my house (you have my email address) However IMHO it is still not transmitting 3G.

Today's picture...and I can assure you it's green. 

 Thisresponse thanks to my Three Mobile Broadband.

[jarviser]

Something happened Tuesday afternoon. Got Blue LED. Still rubbish speed at 350kbps down and 110kbps up but at least it's no longer 2G. Still not good enough though - get him to go back again with a bigger spanner and it may go back to 2 meg like it was 10 weeks ago.

[jarviser]

Getting better...

[jarviser]

No apologies now the service is back? No remorse for the know-alls in the tech team calling me a liar for 10 weeks?   Guess not.

[Dave]

Hi jarviser,

It is good to see that this now appears to be pretty much resolved for you.

We aim to get all sites fixed as quickly as possible, but sometimes things do take longer and for that we can only offer apologies for any inconvenience users have experienced over the time.

Please note that different advisors can view different tools - tech have ones we don't, we have ones other advisors don't. This means that we may see things other advisors don't as a part of our job. The advisors will always go down the same checks each time to help identify the fault if nothing is flagged on their systems - this is not to deny any issue but to rule out any other possibilities. If this has not then been escalated or investigated once other possible causes were ruled out, then again, please accept our apologies.

Please get back to us if the service does deteriorate again in the future - we'll be happy to get this checked and raised as necessary for you.

Dave

eForum Team

[SatanicBuddha]

I'm sorry but you have to give jarviser some kudos for his monitoring, if not his immense wealth of patience!

[jarviser]

Cheers. Patience ran out 2 months ago, as did the £15 on my SIM without ever getting near the download limit. Write-off.  Having been vindicated that it was an outage, I am no longer going to monitor or comment. Three is still £15 for 3GB payg, or 5GB on a 30 day contract and has a mast on the same school roof. No contest.