Mobile Broadband

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[DaveCD · Accepted solution]

Hi Odin

Thank you for your post and it is great to see you here again. 

I am sorry to learn you are having difficulties with your online account, please complete and reply to the email I have just sent across to your address registered on here and we will be able to take a look at this for you.

Many Thanks

DaveCD

eForum Team

[Odin]

Dave,

I've not recieved any email.

[Andy]

Hi Odin,

I've just resent the email to your forum registered address.

Thanks

Andy

Moderator

[Odin]

Got it now, thanks

[mark_suff]

Same here not been able to check usage/balance since sat 21st. Thought maybe it was just me.

[Odin]

Hi mate, it's a problem at voda's end, had the problem before but they semed to fix it within a few hours (24 max) but this as been going on a while.

[woody251258]

I've had the same problem for a few days as well

[loveablelaura06]

im having the same problem cant see balance dont even get a error message, also cant top up

[Wayne]

Hi mark_suff, woody251258 and loveablelaura06

Welcome to the eForum to the three of you.

I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you. I’ll send you all an email now so that we can sort this for you.

Thanks

Wayne

[mark_suff]

Just checked and everything's working for me now,   

[woody251258]

Mine's OK as well now.

[mark_suff]

Getting the same problem again since last night, dashboard just gives me prepaid credit and no actual data usage and website account page also just gives prepaid balance and usage section has gone altogether.

[Dave]

Hi mark_suff,

Do you still have Wayne's email?

If you do, just reply back to that and we'll be happy to take a look for you.

Dave

[ERlC]

Hi, 

Got the same problem. Had my new vodafone account for more than a week now, but never managed to check my balance online

[ "Unfortunately this functionality is currently unavailable." ]

Many thanks in advance for your help.

[mark_suff]

Hi Dave,
I must have deleted email, as everything was working again, can you send it again. Thanks.
Mark.

[DaveCD]

Hi ERIC and mark_suff

Thank you for your posts and it is great to see you here.

In order for us to investigate this further I have sent you both a Private Message and all you need to do is follow the instructions so we can investigate this further.

You can find your PM inbox here.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team

[mark_suff]

just responded to pm filled in form etc and then I get: Customer Notice. Sorry...
This service is unavailable. We're working as fast as we can to resolve the issue, and hope to restore the service soon.
The rest of the site is working as normal - use these links to continue browsing.
So I can't even contact you that way.

[Andy]

Hi mark_suff,

The PM that DaveCD sent to you would have contained an alternative method to get in touch with us if the 'Contact Us' option wasn't available. Can you try this and once we can see your email, we'll be with you as soon as we can.

Thanks

Andy

Moderator

[mark_suff]

As I said above I no longer have that e-mail, can someone re-send it. Thanks.