Mobile Broadband

[Dave]

Hi Mark_Suff,

I'll resend you the PM so you have the information you need.

Dave

[slinkymalinky]

I have the same problem - when I login to my account it doesn't show me my usage anymore. I've tried several times to email vodafone through the 'contact us' section and everytime there is an 'error' and the email doesn't get sent.

Can anyone help?

[Wayne]

Hi slinkymalinky

I’ll send you a private message over explaining how you can get in contact with us so that we can sort this out for you.

You can find your PM inbox here

Thanks

Wayne

[EddievanKhamsin]

Hiya.. I'm sure you've had this question a lot lately, but can you help me with a problem I'm having? I can't seem to access my data usage for my mobile broadband dongle. I've had my dongle for well over a year but never had this problem until recently.

Many thanks, Eddie

[bones61]

I have also got the same problem. Help please.

[Wayne]

Hi EddievanKhamsin and bones61

Welcome to the eForum to the two of you.

I’ll send you both a private message so that we can take a look at this for you.

You can find your PM inbox here

Thanks

Wayne

[bones61]

received the PM, tried the contact us link but after trying to send I get ..
Customer Notice. Sorry...
This service is unavailable ...
guess I'll have to try again in the week IF it gets sorted out

[Simon]

Hi bones 61 

If you're experiencing difficulty with the Contact Us form there are details on the second paragraph of the PM with how to contact us alternatively.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

If you still require any further assistance please let me know.

Thanks

Simon

[MissSencho]

I have this same problem. Help please?

[Lee]

Hey MissSencho,

Thanks for your post. It's a shame to read you're also unable to see your current usage and remaining allowances.

So we can help with this we need access to your Vodafone account. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[Boulder]

I am also having the same issue.  I've not used my dongle for a few months, topped up with £15 yesterday and I'm not seeing my remaining allowance.

[Lee]

Hi there Boulder,

Could you do me a favour and upgrade your Mobile Broadband software to the full fat version and let me know if you're still having the same problem?

Vodafone Mobile Broadband

Cheers,

Lee

[nuzelek]

Hi, 

Got the same problem. Had my new vodafone account for more than a week now, but never managed to check my balance online

 "Unfortunately this functionality is currently unavailable."

Many thanks in advance for your help.

[nuzelek]

Hi, 

Got the same problem. Had my new vodafone account for more than a week now, but never managed to check my balance online

 "Unfortunately this functionality is currently unavailable."

Many thanks in advance for your help.

[winneog]

Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[Wayne]

Hi nuzelek and winneog

I’ll send you both a private message over to you so that we can take a look at this for you.

You can find your PM inbox here

Thanks

Wayne

[winneog]

Sent you the relevent information via e-mail..

[anetica]

Hi,

I and my boyfriend have the smae problem like everybody here. can you send me e-mail on PM. He isnt registred here, what about him? Thakn you

[katyandtam]

Exactly my problem - please help.

[katyandtam]

This is a problem for me too,   please help.   Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[katyandtam]

This is a problem for me too,   please help.   Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[Wayne]

Hi everyone,

Since my last post I have sought clarification on this.

As it stands there is no current way to check you remaining data on pay as you go. This is something that we are looking to implement but we do not have a timescale for this.

So, to confirm, this is not a fault.

Thanks

Wayne