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Can't call can't text can't do anything for last couple hours

Webster1111
1: Seeker

All the time just same "we are expieriencing some technical issues" is it just me? This is really strange first time in 3 years thing like this happened to me in fact first time in my life. 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Webster1111

 

Is this for a mobile phone or mobile broadband ?

I ask as you've posted in the mobile broadband section but mention that you can't call or text ?

 

So if about mobile broadband such as a dongle > May I ask if you've tried some troubleshooting such as,....

 

1, Remove the sim , wipe it with a soft cloth and reinsert and boot the dongle back up (if yours has a Sim).

2, Reset the dongle.

3, Tried the dongle in another device. 

4, Contacted Customer Services possibly via Live Chat to have your Account checked. > Contact-us.

5, Checked that a firewall or security suite hasn't updated and maybe hindering the dongle. 

 

Sometimes glitches like these self resolve over a very short period of time. 

 

If about a mobile phone connection please use this Vodafone Initial Checks and Template link. 

Network-issues-initial-checks-and-template.

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.