"Hello Sukhi",
If You are referring to Who advised Me that I would have to Contact Customer Services to be able to purchase a Data Pack after applying a Top Up Voucher to my Vodafone Mobile Broadband Dongle Account Credit Balance - it was your colleague Gemma - in message No. 9 ABOVE.
I described EXACTLY what has happened when I TRIED to purchase Data Packs [on only 2 occassions] using a Credit Card in my messages ABOVE - messages 2 and 8 - these were the ONLY times that I tried Credit Card purchses so a 100% Failure Rate !
Although I appreciate You are trying to Help - Forum Advisors MUST READ what people have already described in their messages before advising them to go through the `Contact Us` procedure / using a Link where they have to submit information that Vodafone may NOT already have - which then leads to people being informed that they need to `Go to a Vodafone Store with Photographic I.D.` to verify your Identity etc. - this happened to Me when I used a Link supplied by one of your colleagues on another thread.
IF I went through the `Contact Us` / Online Form process [apart from the Personal details / verifying my I.D. problem] - and described EXACTLY what I wrote above I would be told `We cannot overturn a Vodafone Customer Services decision`.
`We cannot comment on information given to You by Vodafone Customer Services`.
I was previously asking IF I could purchase Top Up Vouchers - Credit my Vodafone Broadband Account by entering the Voucher Number via my Vodafone Mobile Broadband Dongle`s Onscreen Display - then Purchase [attempt to purchase] Data Packs using Money from My Vodafone Mobile Broadband Account Credit Balance ?
The ENTIRE Reason for wanting to purchase Data Packs via this method is because my ONLY 2 previous attempts to purchase Data Packs using a Credit Card FAILED - the Data Packs were NOT Applied to my Mobile Broadband Dongle Account.
On BOTH occassions the transactions seemed to process correctly - including my Credit Card Providers Online Security Check [seperate password entering] - BUT on one occassion the Credit Card was charged [No Data Pack applied] and on the other occassion the Credit Card was not charged [No Data Pack applied] - BUT I was informed to wait until I could verify if my Card had been charged before attempting another Data Pack purchase - this meant a 4 WEEK WAIT without my Vodafone Mobile Broadband !
IF I have further problems with the purchase of a Data Pack I want to be able to PROVE that my Vodafone Account Credit Balance has been debited by the cost of a Data Pack - but that the Data Pack was NOT applied.
NOT have Vodafone Customer Services inform Me to `Wait until You receive your Credit Card Statement to see IF you have been charged for a Data Pack BEFORE you try to purchase another Data Pack` - as I mentioned above previously a wait of 4 WEEKS without the use of my Mobile Broadband !
Regards,
Chris
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