Hi Guys,
We did have another issue with content control yesterday not recognising that you have had the bar lifted.
The issue is a server issue which we have been assured has been fully rectified and you will need to perform a hard reset on the phone to reinstate the setting on the phone from the network.
@ Ellie2758, yes your local store will be able to remove the content control restriction for you if you take your photo ID in with you.
@ All, I know what you are saying about the bar being on every account not being necessary however as a company we have a certain responsibility to protect those who are not at the correct age to view or use certain services.
As we are seeing a large increase in parents purchasing contracts and dongles for their children then even though the account holder is over 18 we are not able to identify if the user will be, this is also apparent with PAYG SIMS as they can be ordered online free of charge without any age restrictions in place.
I’m sure that you can agree that at some point we need to be able to try and provide a safe environment for minors to use the mobile technology that they are provided with.
James
