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Rank 1: Guest
newvodafoneuser
Posts: 1
Registered: ‎25-10-2012

How do I remove Content control..!!

Wondering if anyone could help me. Been with Vodafone now since xmas of last year on a new blackberry on a pay as you go bundle. For the past few months my content control has been in place but I haven't activated it myself. I contacted vodafone customer helpline to try and get it taken off and they said that I would need to go into a vodafone store to get it deactivated as I don't have a credit card. So I went into my local store and they 'supposively' deactivated it there and then in seconds, but still when I try and use the internet it comes up on the screen 'restricted content vodafone content control etc..' I've turned it on and off a number of times but that was nearly four weeks ago. If anyone can help i'd appreciate it. Thanks

Message 1 of 6 (22,386 Views)
Rank 50: Grand Master
drey_p
Posts: 10,983
Registered: ‎13-10-2009

Re: How do I remove Content control..!!

Vodafone have content control to prevent under 18's gaining access to inappropriate content and this is automatically applied to everyone's line. There is an article that deals with content control:

 

Questions about why we have Content Control

 

If you don't have a credit card, you have to have it removed in store.  You can check that it is removed by logging into My Account and looking at the Content Control status.  If it hasn't been removed, you're going to have to pop into your local Vodafone Store again.

 

Questions about Removing Content Control


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Message 2 of 6 (22,367 Views)
Rank 1: Guest
JadeN1234
Posts: 1
Registered: ‎26-01-2014

Re: How do I remove Content control..!!

Hi wondering if someone can help as I am unable to start my own thread. My partner is on pay as you go and has been getting premium rate messages with a link which has been using all of his mobile data from his freebie pack. It says to stop the texts to text STOP however when doing this is comes up sayin unable to send due to content control. So how can we remove content control and why are these texts able to come through if its content control to reply. We need to top up for his freebie pack however dot want to do this if his Internet is just going to be taken a well as his credit due to these premium texts. Thanks for your help in advance
Message 3 of 6 (4,435 Views)
Tech Team
Jenny
Posts: 8,203
Registered: ‎29-07-2008

Re: How do I remove Content control..!!

Hi JadeN1234,

 

Take a look here for information on Content Control including how to remove.

 

Also, take a look at our help page for nuisance calls and texts.

 

Thanks,

 

Jenny 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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Rank 1: Guest
Markswain1972
Posts: 2
Registered: ‎16-02-2014

Re: How do I remove Content control..!!

If you find out how to turn it off would you let me know please...Im 42 years old and vodafone shop is to far away..Thankyou,,Mark
Message 5 of 6 (3,351 Views)
Tech Team
DaveCD
Posts: 5,277
Registered: ‎26-07-2011

Re: How do I remove Content control..!!

Hi Markswain1972.

 

You can manage your content control in My Vodafone, but if you're having difficulties, contact us here and we'll take a look.

 

DaveCD

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 6 (3,283 Views)