Mobile Broadband

[KimMorgan40]

Everytime i go off facebook to another site, its telling me i have no allowance left and i need to top up, i only topped it up yesterday so this isnt possible... help please

[bertyb]

What have you tried so far, two things spring to mind

1), to clear your internet history / cache 

2) Unplug the dongle from your computer, and plug it back in,

Have you done these already

[KimMorgan40]

Yes tried both, but its still doing it...

[James]

Hi KimMorgan40,

As you have topped up yesterday then you should have been given a fresh allocation of data.

Can I ask if you are able to try the modem on a different PC?

If yes, please install the dongle on that machine and see if the issue continues.

If the issue continues then we will need to take a look at the account for you.

If it works fine, I would recommend uninstalling and reinstalling the modem on your computer.

So we can check the account after you have tried this please follow the instructions that I have sent you via PM and we will be able to check this for you to make sure that the top up has been applied.

You can find your PM inbox here. 

James