Mobile Broadband

[reltonp]

I have just been given another K3565 dongle with unexpiring credit. Last used the first week of February. £8 credit on it. Put it into my computer. Device found. During a long search for network I realised that my computer was set to ppbundle.internet so I took the dongle out as it would be looking for pp.internet. Plugged it into my laptop that was last used when my old k3565 worked, and it came up with the dreaded "this sim needs activating" What is going on? Has vodafone wiped the sim id (which disappeared) when I plugged it into my computer. I don't want to reacvitate it as when I did that with my last one, they changed it from unexpiring credit to the 30 day expiriy. I now have a dead sim and £8 of disappearing unexpiring credit. WHAT IS GOING ON!

[jarviser]

How about changing the APN to pp.internet?  If you can't do it in your current VMC software then download the latest 10.1 full version from the business site. Then it's Advanced, then Priorities, then Settings button, and pick the Network tab where APN can be changed.  Dongle must be diconnected to change the settings.

[reltonp]

Tried that and it hasn't worked. Got the pop up again advising me to activate the sim. This happened to the last sim I had and vodafone put it on expiring credit saying the non expiring tariff was no longer available and it was a gesture of goodwill on their part that the sim was reactivated at all! . Where has my sim id gone? It was there when I first plugget the dongle in and after the pop up, no sim id!

[jarviser]

I guess they don't have to sell you unexpiring credit if they don't want to.  The service is obsolescent, or maybe obsolete now. 

[reltonp]

It's not a case of them selling me anything. The dongle was active with £8 credit on it only 4 weeks ago. Where is my credit and sim id? What have they done with it? Will someone from vodafone give me an answer please.

[James]

Hey guys,

If the SIM has not been used for at least 30 days it will probably be suspended as per our PAYG terms and conditions, this is nothing to worry about though as we can get it all sorted for you.

To make sure that this is the case, reltonp, I currently don't have access to our email system to send you an email however, all i need you to do is pop over to the contact us page, fill in your details and use the subject line "EFT165 your eForum query" making sure the main body of your issue has the URL to this thread in it.

By doing this it will make sure your email is routed to our team directly and we can look into this further for you.

James

eForum team

[reltonp]

I have used  the "contact us" page but have not heard anything back. I could not find a direct url to the thread only to the forum main page. Please help on this or just send me an email and we can continue that way.

When did the 30 day usage start? That was not part of my terms and conditions. My last k3565 (which I sadly lost) was used with several month intervals and I never had any cancellation of service? Why is vodafone making it so difficult to use them?

[BenJ]

Hi reltonp

I've just had a look but cant see this in our email  channel.

I've just sent one directly to you, if you can reply back and we can look into this for you.

Thanks
BenJ
eForum Team