Mobile Broadband

[CaptainBob]

I've scoured the net for hours and tried compatibility mode, running install as admin etc etc but I cannoy get the K3760 HSPA to be detected by Vodafone Mobile Connect. 

I tried the latest version 9.4.6 (that's the latest for UK use I believe) etc etc no joy.

The dongle gets installed instatly by windows as a usb cd-rom drive and i can access VMC lite on there so it's powering up and talking to the comp no problem. The dongle works fine on another HP laptop I have with Linux on it using Linux's native driver. So nothing's broken 

I've had this dongle a while, and the contract, should I just ask for a new one? Are the new ones likely more compatible with Windows 7 64-bit?

I'm out of contract period now so can happily try a different provider. I'm with Three at the moment, which is working great but I like to have two different providers for redundency. I'd stick with Voda if they''d:

1. Be more helpful with this problem.

2. Let me view my usage to date in a browser (I use the dongle in more than one machine so local usage monitoring is useless)

Thanks for any advice you can give me!!!

[jarviser]

I would stick to Linux - especially as your download usage will be considerably less. Also 64-bit WIndoze, which is now the default OS on most new PCs, is even more problemmatic than 32-bit, and if you have the 32-bit alternative disk I would re-install that. Even better dual-boot the PC with Linux for dongle use.

Problem is modems in Windows are not truly plug-n-play like the ROM drive build into the dongle. Windows needs to detect the modem and find the drivers in the VMC software in a way that Linux doesn't need to. 64-bit driver is yet another driver to find in the VMC bundle, and although the version notes say it's 64 bit compatible, there are more problems on here related to 64 bits that 32 bits.

If you stick with Windoze I would go into Device Manager and look in Modems, in Network and in Com Ports (i.e. 3 places) and delete all drivers (drill down) then reboot, open VMC and then plug in the dongle and WAIT a full five minutes before clicking anything - it can take that long in Vista and WIn7 for some strange reason.

You will probably get there after several attempts and I would bet that you'll never find out quite how you did it, otherwise there would be a definitive How-to in  a sticky!