Mobile Broadband

[Timmy_T]

Hi,

We are just moving into a village that has very poor landline broadband, so the current owner uses mobile 3G broadband instead. He has invested in an external 3G aerial and signal booster that connects to a Vodafone Mobile WiFi unit, which in turn connects into a USB wireless router, creating a wireless network within the house that his PC and laptop can then access.

He is kindly leaving all this for us, but we need to get ourselves a mobile internet account. However, I'm not wanting to sign up to a specific account straight away as I'm not sure what our usage will be, and signing up to the wrong 18/24 month contract could be costly if it is too much or too little.

Is it possible to get a PAYG simcard for these Mobile WiFi boxes, so that we can see exactly what our usage is before committing to a contract?

Many thanks,

TT

[Lee]

Hey Timmy_T,

Thanks so much for your question regarding PAYG SIM's for data.

Unfortunately Vodafone doesn't sell SIM Only on PAYG for data alone. 

The only thing, which you may wish to consider, would be to purchase a Mobile Broadband dongle and use the SIM that's intended for use in that dongle. There are no other options I can offer you either, I'm afraid

Cheers,

Lee

eForum Team

[Timmy_T]

Ok, so it now seems like I'll need to go onto a contract, but which one?

This is going to be our main household internet connection, but we mainly only surf, webmail, do internet banking etc. We do the odd music download (a couple of times a month), and I watch my teams footy highlights on the BBC website each week (about 2 mins of video).

What do you think will be the best package for us? I have no idea what useage any of this equates to.

Also, when I first looked at this there appeared to be a 3gb and 5 gb package, but now it seems to be split into peak, off peak and BT openzone wifi. Again, I've no idea about this, can anyone explain what this is all about? If we only use this at home, will the BT wifi allowance be effectively wasted?

Thanks,

TT

[Helen]

Hi Timmy_T

Thanks for your post! 

We'd love to go through all the options for your new mobile broadband contract with you. I've got an email on it's way to you now, if you can reply to this with the information we've requested we'll be in touch.

We can go through the different packages to find the best one to suit your needs and I'm confident we can find the right deal for you! 

I look forward to speaking to you soon,

Cheers, Helen

Web Relations Team

[Timmy_T]

Hi,

I've replied to your email but am reluctant to put so much info about my account/personal details/security on an email that may go astray. Most companies state they do not ask for this and that you should be suspicious if they are requested to be sent.

If you could call me direct as asked on my reply I'll be happy to answer any security questions in person.

Regards,

TT

[Helen]

Hi Timmy_T

Thanks for your post.

We've got your email and Paul will be in touch as soon as possible to confirm your security details with you.

We do use a secure email system to request your security details but I can understand if you're not happy to send them. As long as we can confirm the details with you over the phone we can discuss the upgrade options with you! 

Cheers, Helen

Web Relations Team

[Timmy_T]

Asked to be called at home, so all but one attempts to contact me have been on my mobile

Left several messages on the Web Support voicemail but no return call

Does Vodafone want my business or not?

[Helen]

Hi Timmy_T

Paul did try your land line number last week, but you weren't at home so he tried your mobile instead.

Sorry we've not been able to reach you yet, I've asked one of the team to try your land line again today. 

If there's a particular time that's best for us to reach you, let me know!

Cheers, Helen

Web relations Team