28-06-2012 11:44 AM - last edited on 28-06-2012 12:21 PM by Andy
Jeez, not this ###### again .....
Once more, I'm being redirected to the 'topup your broadband' page when I try to surf over my PAYG Mobile Broadband connection.
I last topped up on 11th of this month, so it's not a time expiration, and I definitely haven't used 2gigs of data yet which is what I paid for with my £15 topup.
As ever, the web page cannot give me any status details about my account and has not been able to do so for months.
This is a total re-run of what happened one month ago. Vodafone weren't able to provide an explanation at the time and I ended up just waiting for the topup to expire before purchasing a new one, which seemed to 'fix' it at the time. Whilst waiting I found that I could continue to surf via an ssh tunnel through a proxy on my home machine which was inconvenient and less than optimal but I was prepared to put up with it as I thought the situation was a one-off occurence.
Since this is happening one month on from the last occurence, I strongly suspect that the system for tracking usage is on the blink and they are just assuming that I am on a renewal around the 27/28th of the month, hence the redirect is kicking in. It is extremely inconvenient and frustrating.
29-06-2012 05:40 PM
I'm going to pop you a PM so we can take a closer look for you. I'm confident we can get to the bottom of this.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
01-07-2012 12:59 PM
hi dave if there is a solution to this issue why are you limiting it to private messages why not make it a sticky and post it directly on the forum so everyone can get a reliable broadband service.
It seems more common place in all industries that only those that complain get the issues resolved, and no information is given freely by those proving the services. Your customes shouldn't need to complain they should all just get the service they are paying for.
03-07-2012 03:26 PM
Thanks for your post. I see your point, however the reason Dave requested the OP to contact us via PM is because this requires access to the customers account. We're unable to do this in a public environment for security reasons.
Where there is a generic resolution then we would always post this on the eForum and likewise many of our community members do similar. Where it's an individual account query we wouldn't post the resolution the eForum.
30-07-2012 09:36 AM
30-07-2012 12:09 PM