Mobile Broadband

[Vodacaine]

Jeez, not this ###### again .....

Once more, I'm being redirected to the 'topup your broadband' page when I try to surf over my PAYG Mobile Broadband connection.

I last topped up on 11th of this month, so it's not a time expiration, and I definitely haven't used 2gigs of data yet which is what I paid for with my £15 topup.

As ever, the web page cannot give me any status details about my account and has not been able to do so for months.

This is a total re-run of what happened one month ago.  Vodafone weren't able to provide an explanation at the time and I ended up just waiting for the topup to expire before purchasing a new one, which seemed to 'fix' it at the time.  Whilst waiting I found that I could continue to surf via an ssh tunnel through a proxy on my home machine which was inconvenient and less than optimal but I was prepared to put up with it as I thought the situation was a one-off occurence.

Since this is happening one month on from the last occurence, I strongly suspect that the system for tracking usage is on the blink and they are just assuming that I am on a renewal around the 27/28th of the month, hence the redirect is kicking in.  It is extremely inconvenient and frustrating. 

[Dave]

Hi Vodacaine,

I'm going to pop you a PM so we can take a closer look for you. I'm confident we can get to the bottom of this.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[prawny12009]

hi dave if there is a solution to this issue why are you limiting it to private messages why not make it a sticky and post it directly on the forum so everyone can get a reliable broadband service.

It seems more common place in all industries that only those that complain get the issues resolved, and no information is given freely by those proving the services. Your customes shouldn't need to complain they should all just get the service they are paying for.

[Simon]

Hi prawny12009

Thanks for your post. I see your point, however the reason Dave requested the OP to contact us via PM is because this requires access to the customers account. We're unable to do this in a public environment for security reasons.

Where there is a generic resolution then we would always post this on the eForum and likewise many of our community members do similar. Where it's an individual account query we wouldn't post the resolution the eForum.

Thanks

Simon

[Vodacaine]

Right - third month in a row now. I'm being redirected to topup page even though I have 2 weeks worth of credit left since my £15 topup and I've only used just over half of my monthly 2gig download allowance. There has however been some 'change' - I can no longer use an ssh tunnel to work around their mistaken redirect and go via proxy. Great work Vodafone! I'm off to o2 now where maybe I can actually get the service that I pay for ......

[Wally]

I'm also off to O2. My payg credit was activated 15 days ago and now i'm being re directed to the top up page after only approx 750mb of my 2 gig has been used.