19-03-2012 09:48 AM
I installed a PAYG USB (the white one) dongle into a Windows XP machine running the latest service patches etc.
The modem connects on GPRS, but that's not the reason we got the dongle.
SMS incoming is the primary use for this product, after two days of it working - fine It then all stopped.
The GPRS still connects and will pass data through, but trying to send an SMS to it from another phone won't work.
To clarify, I understand that the PAYG dongle will not send SMS in it's out-of-the-box format, but why there is an issue receiving SMS.
Been into the VF shop in Newbury to confirm there's no problems with the CTN, and that's fine.
Is there any other fixes I need to employ?
An upgrade to the software? I tried to follow the link at the top of this tread, but it lands at the generic landing page.
20-03-2012 12:01 PM
20-03-2012 06:42 PM
Thanks for your post. You could check if there are any firmware upgrades available for the dongle or check you're using the latest software on our dedicated Mobile Broadband site.
It's also worth us just checking the CTN at account level again. I would guess that it will have been checked by the Newbury store however just in case there's anything we've missed. I've sent a private message with details of how to contact us directly.
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21-03-2012 09:09 AM
I called support and it seems there was an incoming bar on this account.
The strange thing was that it worked and then stopped.
Ah well, 236 sms messages later, all is well.
Again, thanks for all the help.
26-03-2012 03:57 PM
Great news and thanks for letting us know it's all sorted.
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