Mobile Broadband

[Mark_Quested]

Dear Vodafone support staff and users,

Yesterday, I made the following posting -

http://forum.vodafone.co.uk/t5/Mobile-Broadband/Problems-with-Mobile-Broadband-Connect-software-it-k...

One person has given me a suggested solution, in the event of the error happening again in future.  I have no idea whether or not this will work until the problem happens again. 

So I am still interested in other solutions, if anybody has experienced this same problem and successfully managed to resolve it. 

Therefore, if anybody has experienced the same error and found a solution to resolve it, without having to reinstall Windows to is factory settings, I would be interested to know!  Thank you.

(Please note that I tried uninstalling and then reinstalling Vodafone Mobile Connect software, but that did not work.  I tried using Windows System Restore, but that did not seem to work either.  In the end, I used an August 2010 back up of my hard drive and then used it to reinstall Windows XP.)

For your information, here is the problem that I experienced:

I  have been experiencing a problem with the Vodafone Mobile Broadband Connect software package. 

I have three computers.  I tested my dongle the other day and it was working fine on my back up Netbook (the one I keep spare for emergencies, in case my usual Netbook breaks down).  So my dongle was and is in a working order, ditto the SIM card is fine.  Likewise, the Mobile Broadband Connect software, that is contained on the dongle and installed on my spare Netbook, works.  The netbook that works uses Windows 7 and is a new Netbook that I purchased for emergencies.   

However, I have been experiencing problems with the Vodafone Mobile Broadband connect software on my main Netbook, which runs on Windows XP.  I bought the Netbook in April 2010 and the software has been working.  However, during December 2010, the software kept crashing, giving me an error message of "Vodafone Mobile Connect has stopped working and has to close".  At the weekend, the software would not work at all, and everytime I pressed the icon, the error message came up every time. 

To resolve this, I used a back up of my Hard Drive, to restore the computer software.  The software now works again, thanks to my restoring all the software using  a back up copy. 

* * * *

Now here is my question!...

What could have caused the software to keep crashing and what could have caused the software to cease operating altogether? 

And other than using Windows Restore software, is there a simpler way that I could have resolved the crashing software error?

If any other users can give me advice as to what they did to overcome this problem, then I am sure that I, other users, and the Vodafone support staff would appreciate knowing!

Any solutions that worked, I would love to know about them!!!

[Andy]

Hi Mark,

Thanks for the post today. Should you receive the same issue again, can you try the solution that was posted in your previous thread, as it doesn't need a re-install of the OS, and there are no other steps that we can suggest at this time. Should this solution not work for you, let us know and we'll do all we can to resolve the query.

Thanks

Andy

Moderator

eForum Team

[Mark_Quested · Accepted solution]

Thank for very much for the clarification! 

I am rather IT illiterate, even after approx 25 years of using computers!  So the advice of people here is most appreciated.  Thank you. 

[Mark_Quested]

Another potential solution to this problem is to got to START, go to run, type in services.msc, the Services list should then appear, and then look down the list to Vodafone Mobile Connect.  If it does not say STARTED next to it, try clicking on the RESTART button (top left hand corner) and then try clicking on the Vodafone icon to see if the software reloads.