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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
24-01-2017 12:42 PM
24-01-2017 01:33 PM
@Elaines35 I believe it's off by default and has to be enabled by the customer.
24-01-2017 01:34 PM
To update. As I went through a 3rd party (Carphone Warehouse) to get my mifi, the Vodafone store couldn't send mine off as I wasn't on their system. CW couldn't do it directly and I would have to call Vodafone Network Support to arrange it. But as I was in the 30 day purchase CW exchanged my device for a new on which was much easier option and doesn't leave me without internet.
So I won't find out if there was anything wrong with my first device but will keep an eye on my accout with the new device to see if this happens again.
It would be good to know what if the cause is identified and if Vodafone resolve @Elaines35 issue.
For the record I've didn't try to apply a datacap so unlikely for that to be the case.
Thanks
24-01-2017 01:40 PM
@jeffdawson78 Thanks for the update! Glad CPW exchanged it for you.
As an experiment would you be willing to try and enable to data cap to see if you get the same issue as @Elaines35 does?
25-01-2017 06:44 PM
@Elaines35 If you're continuing to experience issues, and so we can take a look into this further, we'll need to access the account.
Please do try our dedicated Broadband team on Live Chat again, or give them a call on 08080 034 515 between 8am and 11pm, seven days a week.
25-01-2017 09:18 PM
26-01-2017 07:48 AM
Please can you confirm that your problem is with mobile broadband (aka Data On The Go), rather than home broadband? I'd certainly read all your posts to be about mobile broadband, but it seems you're being directed to the home broadband support team, so I just wanted to clarify.
26-01-2017 08:49 AM
26-01-2017 09:36 AM