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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
22-01-2017 06:32 PM
Further to this post I reset the data limit on my hub manually. So the used data on the hub may not actually have been exactly the same as used data generated by Vodafone. So my hub could actually run over the 50gb but by only maybe by a few hundred mb. Not by the 7gb which I'm being charged for plus I had about 5gb of my of my allowance remaining.
23-01-2017 08:52 AM
Hi there and thanks for the post - yep exactly the same as me right down to the pretty much exactly same data amounts.
Did you speak to Vodafone at all. Whilst I can guess the answer would be interesting to know.
I'm sending my router off to be looked at today, whcih whilst it will leave me without internet for upto 10 days I want to try and get an answer
23-01-2017 09:21 AM
@jeffdawson78 @Elaines35 this is a very weird one! It's far too convenient that 2 different users should experience exactly the same issue within days of each other. This would suggest to me that there is either a fault in the Vodafone hardware or their billing system is incorrectly registering data use. One of the eForum team should be able to pick this one up and get it investigated.
For future reference, you can add an account level data cap. You should be able to switch this on or off through your My Vodafone account.
27-01-2017 12:57 PM - edited 27-01-2017 01:04 PM
Hi. I can beat that charge - got a call on Monday to say we had gone over our 50gb limit 7 days before and now owe £498! Using SIM in a router so can only check usage on the rubbish Voda website and the unbilled section of that was "being upgraded" for weeks so could not check. Have had to pay up and wait until they bill us in 2 weeks before we can dispute both the data used and the fact they did not advise we were supposedly over they limit for a whole week!
Plus the list of data charges makes no sense with some still free and multiple charges for hugh lumps of data at exactly the same minute. This all happened just days after we were beyond the 30 "trial" period.
I've had so many conversations with South Africans this week. It's a shame no one in the U.K. will work in for them!
27-01-2017 01:04 PM
Hi @TomW500
Sorry to hear you've been affected as well!
Are you able to post the list of data charges from your account, similar to the list provided in the first post of this thread?
I'm trying to work out if there is a pattern to these sudden charges.
27-01-2017 01:13 PM
Hi Nabs
Mon Jan 23 00:00 | Mobile Browsing | INTERNET | 2968.018 KB | 0 | |
Sun Jan 22 20:21 | Mobile Browsing | INTERNET | 973769.552 KB | 21.667 | |
Sun Jan 22 18:04 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Sun Jan 22 18:04 | Mobile Browsing | INTERNET | 422204.538 KB | 5.417 | |
Sun Jan 22 12:17 | Mobile Browsing | INTERNET | 165501.022 KB | 5.417 | |
Sun Jan 22 07:07 | Mobile Browsing | INTERNET | 143363.106 KB | 0 | |
Sun Jan 22 02:33 | Mobile Browsing | INTERNET | 54429.028 KB | 0 | |
Sun Jan 22 00:00 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Sat Jan 21 22:47 | Mobile Browsing | INTERNET | 692653.814 KB | 16.25 | |
Sat Jan 21 22:07 | Mobile Browsing | INTERNET | 29797.465 KB | 0 | |
Sat Jan 21 17:39 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Sat Jan 21 12:31 | Mobile Browsing | INTERNET | 976400.000 KB | 16.25 | |
Sat Jan 21 12:31 | Mobile Browsing | INTERNET | 941500.963 KB | 21.667 | |
Sat Jan 21 06:28 | Mobile Browsing | INTERNET | 976388.073 KB | 21.667 | |
Fri Jan 20 18:01 | Mobile Browsing | INTERNET | 581275.591 KB | 16.25 | |
Fri Jan 20 12:29 | Mobile Browsing | INTERNET | 11604.869 KB | 0 | |
Fri Jan 20 11:15 | Mobile Browsing | INTERNET | 56.024 KB | 0 | |
Fri Jan 20 08:09 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Fri Jan 20 08:09 | Mobile Browsing | INTERNET | 172738.551 KB | 0 | |
Fri Jan 20 06:27 | Mobile Browsing | INTERNET | 41474.759 KB | 0 | |
Fri Jan 20 06:17 | Mobile Browsing | INTERNET | 23366.911 KB | 0 | |
Fri Jan 20 00:00 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Thu Jan 19 22:16 | Mobile Browsing | INTERNET | 508323.330 KB | 10.834 | |
Thu Jan 19 18:00 | Mobile Browsing | INTERNET | 975366.196 KB | 21.667 | |
Thu Jan 19 18:00 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Thu Jan 19 12:47 | Mobile Browsing | INTERNET | 975758.175 KB | 21.667 | |
Thu Jan 19 12:47 | Mobile Browsing | INTERNET | 181795.390 KB | 0 | |
Thu Jan 19 06:02 | Mobile Browsing | INTERNET | 29026.835 KB | 0 | |
Thu Jan 19 00:00 | Mobile Browsing | INTERNET | 43824.335 KB | 5.417 | |
Wed Jan 18 22:36 | Mobile Browsing | INTERNET | 380734.182 KB | 5.417 | |
Wed Jan 18 19:06 | Mobile Browsing | INTERNET | 975194.387 KB | 21.667 | |
Wed Jan 18 18:04 | Mobile Browsing | INTERNET | 976400.000 KB | 16.25 | |
Wed Jan 18 18:04 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Wed Jan 18 12:01 | Mobile Browsing | INTERNET | 975224.741 KB | 21.667 | |
Wed Jan 18 12:01 | Mobile Browsing | INTERNET | 120039.402 KB | 5.417 | |
Wed Jan 18 07:05 | Mobile Browsing | INTERNET | 31382.244 KB | 0 | |
Wed Jan 18 06:33 | Mobile Browsing | INTERNET | 40960.556 KB | 0 | |
Wed Jan 18 00:00 | Mobile Browsing | INTERNET | 976400.000 KB | 21.667 | |
Tue Jan 17 22:41 | Mobile Browsing | INTERNET | 175752.052 KB | 5.417 | |
Tue Jan 17 18:02 | Mobile Browsing | INTERNET | 975792.470 KB | 21.667 | |
Tue Jan 17 18:02 | Mobile Browsing | INTERNET | 976400.000 KB | 16.25 | |
Tue Jan 17 18:02 | Mobile Browsing | INTERNET | 973882.025 KB | 21.667 | |
Tue Jan 17 14:52 | Mobile Browsing | INTERNET | 85.361 KB | 0 | |
Tue Jan 17 12:08 | Mobile Browsing | INTERNET | 976400.000 KB | 0 | |
Tue Jan 17 12:08 | Mobile Browsing | INTERNET | 120288.634 KB | 0 | |
Tue Jan 17 06:12 | Mobile Browsing | INTERNET | 74432.603 KB | 0 | |
Tue Jan 17 00:00 | Mobile Browsing | INTERNET | 975727.123 KB | 0 |
Hope this works!
27-01-2017 02:00 PM
Spot on @TomW500
Your usage looks pretty similar, including some strange numbers, over the same timeframe as @Elaines35
Hopefully, with the mounting evidence, the eForum team will be able to put pressure on whoever they need to to have it investigated properly and the issues resolved ASAP.
08-02-2017 11:34 PM
Hiya TomW500,
See my latest post I think it's message no 92. Try and make sure you get the records of your conversations in case you need them in future.
Best wishes,
Kythie
09-02-2017 08:14 AM
Thanks Kythie
Having accepted 50% refund I was told that that precludes us from taking the matter any further. I felt that was grossly unfair and was sure it could not be the case but this was confirmed to me when I spoke to the outfit that mediate the complaints. It was either that walk away from the contract and loose the whole £500.
As I have mentioned in an earlier post it might have cost us £250 but it cost Vodafone 8 new connections that we were about to sign up for. Not that they care about that or owt else for that matter!
23-01-2017 10:10 AM