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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
08-02-2017 09:52 PM
In my experience, the acknowledgement email is pretty much instantaneous. If you still haven't received anything, I'd recomment trying again. Sorry!
09-02-2017 07:43 AM
09-02-2017 09:02 AM
@Elaines35 wrote:
No email yet. Can the tech people message me again with a new code as the existing one isn't working. I posted a question directed at them a few days ago but got no replies
@Elaines35 the code doesn't change. You'll just have to keep trying the useless form unfortunately. :smileysad:
09-02-2017 08:39 AM
09-02-2017 11:58 AM
@Elaines35 I'm sorry the form hasn't been working for you!
I'll drop you a Private Message now to get you some help
Danni
Community Manager
12-02-2017 03:39 PM
I can see you've mentioned on a new post that we've looked into the situation. In terms of the UK data cap, this is something that's included in our new plans.
12-02-2017 04:29 PM
I'm on a 50gb sim only data contract signed up on the 28th December. Can the uk data cap be added to this account?