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Strange excessive data use on mobile broadband

jeffdawson78
4: Newbie

Hi,

I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.

 

As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.

I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:

 

16 Jan 2107
18:34  990.03 MB
19:33 990.03 MB
21:07 967.97 MB
21:25 990.03 MB
21:41 967.97 MB
21:57 765.02 MB
22:10 967.97 MB
22:30 199.16 MB

17 Jan 2017
07:09 11.49 MB
20.21 990.03 MB
20:35 967.97 MB
20:49 990.03 MB
21:05 967.97 MB
21:21 495.01 MB
21;28 967.97 MB
21:47 990.03 MB

22:05 234.86 MB 

 

On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data. 

I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.

Has anyone experienced similar issues and how did you resolve it?

Thanks for any advice!

349 REPLIES 349

Sorry Annie_N, I did get a number but do not have a note of it. I was told by the "director's office" that the cap is not available.

Carly
Moderator (Retired)
Moderator (Retired)

@TomW500

 

I've sent you a private message with details on how to contact us. Please follow the instructions on the message and we'll be in touch.

Carly - Done that. That'll be my 3rd one with no progress but someone sometime must be capable of fixing the mess.

For Annie I got the # number from the previous shot but not the 1st:- #15236633

This 1 is #15359031 if that helps.

Becca_P
Moderator (Retired)
Moderator (Retired)

@TomW500

 

I can see we've received these emails. A member of the team will be in touch shortly.

Elaines35
4: Newbie
Anyone get any further feedback from vodafone on the cap issue ?

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@Elaines35

 

The last I heard on this, early last week, was that they hadn't been able to identify what was causing the problem, but the investigation was ongoing.

 

I imagine you are already doing so, but it would be worth checking from time to time whether the data cap has started applying correctly - just in case the investigations have actually fixed the problem without anyone realising.

I was told in an email from help.vodafone.co.uk that:-

 

"your plan with the number 078XXXXXXX is covered under the mobile broadband plan for the data usages only. Unfortunately, these plans are not eligible or the data capping services"

 

It is a business contract which may or may not make a difference. Personally I don't see why but then logic does not seem to be involved.

Elaines35
4: Newbie
Checked my vodafone last night but the option to turn it on still wasn't available

Elaines35
4: Newbie
Anyone I had correspondence with seemed to think the data plans could be capped .

Tash
Moderator (Retired)
Moderator (Retired)

@TomW500 @Elaines35 If you have any further queries regarding this, please reply to our latest email and we'll be happy to help.