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I cannot log into the account that I set up for the wifi dongle, it doesnt recognise my user name which is my email address, I set up another account yesterday for my daughters mobile phone with user name lizpughey, can I add the dongle to this account?
If you’d like to have the dongle connected to your daughters account, they’ll be happy to do this also.
If you need any further help, please let us know .
@Elaines35 I’m glad to hear this is now resolved for you
This is my 4th day of trying to get this resolved, hav ebeen onto the chat team and they cannot resolve it and told me to ring customer services, I have called customer services and they cannot answer any calls due to technical difficulties. HELP
Alex - Can I ask if that is for business contracts too? If so can you advise where I find where to activate it? In "My settings" it only shows a roaming cap. In "Alerts" there is only a useless option to tell me when a new statement is ready so no luck there either.
Thanks Colleen. Did that and was told that it should have a cap but I'd to call business team which I did. Was then transferred to Migrations and the cap was applied. After all the months of hassle that seemed far too easy so I wait with baited breath to see if it really happens.