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@Elaines35 I'm sorry, I seem to have missed some notifications for this thread, and hadn't realised you had addressed a question to me. As the situation is still developing, I won't attempt to respond fully now, although I do have some strong views on what you're being put through.
However, I do agree very strongly with @63johnw that everyone needs to know what on earth is going on, and what the position is for recent and potential mobile broadband contracts. The information on the data cap is not just on the Support pages, it also appears on http://www.vodafone.co.uk/explore/costs/data-charg
Sorry for confusing changes of scale! The second one can be viewed better if opened in a new tab.
After you did the EFT thing on 2 Feb, you should have received an automated response giving you a reference number like #15123456, and then perhaps some email correspondence from someone in Social Media Comms. @Jenny is wanting you to reply to the most recent email there, to keep all the details together under that reference.
This whole business is going so badly, that I fear you'll respond that you didn't receive a reference number. In that case I can only suggest doing the EFT thing again, and then posting the reference here to get that side of things going as soon as possible.
@Elaines35 try and resubmit the form + keep doing it until you get a reference number emailed to you. The form appears to be a bit broken!
In my experience, the acknowledgement email is pretty much instantaneous. If you still haven't received anything, I'd recomment trying again. Sorry!
Hiya, I'm new to the forum. Just wanted to let you know that this happened to me in Feb-Mar last year. Got the MiFi as a stop gap (Plusnet previously actually so same as you Jeffdawson). It wouldn't work and we couldn't use the internet for anything other than checking emails and perhaps 3 youtube videos and 1 film download and I just assumed it wasn't working.
Took the device back to the shop and was told I was out of notice period. Rang them up asking for a refund for the faulty device. The advisor told me that there was a fault in the area and monies would be refunded. I cancelled the account.
Unbeknownst to me they had recorded mega use on the device, which they told me 1 month later (mid-April by now). They claimed we had used 80GB of data in 3 weeks!
Anyway to cut a long story short, they recorded non-payment on my credit check, my mortgage application fell through as my impeccable credit score plummeted, and they messed me around from department to department before I finally went to the Ombudsman in July. However, the Ombudsman wanted me to provide evidence and although I had requested transcripts of calls I had made to Vodafone (they refused to use email/letters) especially 2 calls where they admitted there may have been technical issues or data leakages, they had not provided me with them. And by the time I realised I could make a formal Subject Access Request, the call recordings have conveniently gone past their storage date.
So here we are and I am about to appeal the Ombudsman's decision again.
Good luck everyone- my advice is make a SAR request for all the the data and communications they hold on you in case you want to go down a complaint route in the future.
See my latest post I think it's message no 92. Try and make sure you get the records of your conversations in case you need them in future.
Having accepted 50% refund I was told that that precludes us from taking the matter any further. I felt that was grossly unfair and was sure it could not be the case but this was confirmed to me when I spoke to the outfit that mediate the complaints. It was either that walk away from the contract and loose the whole £500.
As I have mentioned in an earlier post it might have cost us £250 but it cost Vodafone 8 new connections that we were about to sign up for. Not that they care about that or owt else for that matter!
No email yet. Can the tech people message me again with a new code as the existing one isn't working. I posted a question directed at them a few days ago but got no replies
@Elaines35 the code doesn't change. You'll just have to keep trying the useless form unfortunately.
@Elaines35 I'm sorry the form hasn't been working for you!
I'll drop you a Private Message now to get you some help
Thanks for getting back to us.
As you've used the form Alex sent to you, please let us know the reference number (#123456) from the automated reply.