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Mobile Broadband

Strange excessive data use on mobile broadband

6: Helper Bronze
I lodged a complaint as detailed earlier through the eft form. The was done on the 13th February and I'm still waiting on a explanation on the data cap and why the usage log was wrong. Getting a bit impatient now 😤
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Moderator

@Elaines35

 

Please log into your My Vodafone account and try this again, rather than using the app.

 

I can see our last email to you was on 13 February. If you need us to look into this for you again, please reply back to this email and we’ll be in touch.

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2: Seeker Bronze

Hi

 

I cannot log into the account that I set up for the wifi dongle, it doesnt recognise my user name which is my email address, I set up another account yesterday for my daughters mobile phone with user name lizpughey, can I add the dongle to this account?

 

thanks

 

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6: Helper Bronze
Finally.....i logged into my vodafone last night again and the UK data cap option is available again. Checked the box and logged in now again and the cap is shown as active form last night. Happy days. Everyone ensure yours is on to avoid nasty bills.
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2: Seeker Bronze

Hi

 

I have managed to log into my vodaphone and it says there are currently no services being used on this account??

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Moderator

@lizpughey Our Live Chat team will be able to reset your online My Vodafone accounts and ensure everything is set up correctly for you.

 

If you’d like to have the dongle connected to your daughters account, they’ll be happy to do this also.

 

If you need any further help, please let us know .

 

@Elaines35 I’m glad to hear this is now resolved for you Smiley Happy

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2: Seeker Bronze

Hi, I contacted the live chat team yesterday and today and they cannot help as they say your systems are down

 

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Moderator

@lizpughey I'm sorry for the inconvenience, we've been experiencing some issues. 

 

Please try again later and keep the page open. An adviser will be available to chat, as soon as possible.

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2: Seeker Bronze

Hi

 

This is my 4th day of trying to get this resolved, hav ebeen onto the chat team and they cannot resolve it and told me to ring customer services, I have called customer services and they cannot answer any calls due to technical difficulties.  HELP

 

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Moderator

@lizpughey So we can help with this, please follow the steps provided in the private message that will be sent to you shortly.

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Moderator

Hi everyone! Smiley Happy

 

The issue with the Mobile Broadband data cap has now been resolved.

 

Let us know if you require any further assistance.

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5: Helper

Alex - Can I ask if that is for business contracts too? If so can you advise where I find where to activate it? In "My settings" it only shows a roaming cap. In "Alerts" there is only a useless option to tell me when a new statement is ready so no luck there either.

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Moderator

@TomW500 As far as I'm aware, this is for our Consumer customers. 

 

However, our Business Live Chat team, will be happy to give you more information regarding this Smiley Happy 

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5: Helper

Thanks Colleen. Did that and was told that it should have a cap but I'd to call business team which I did. Was then transferred to Migrations and the cap was applied. After all the months of hassle that seemed far too easy so I wait with baited breath to see if it really happens.

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Moderator

@TomW500 That's good to hear that everything should now be applied for you. Smiley Happy

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