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Top-Up not processed

tesperanca
3: Seeker
3: Seeker

Hi, I have topped up today on the store and also using the Web interface via Credit Card but still no top up has been received. I have also restarted the device, but to no avail.

Can someone help?  ##>##

 

[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Sometimes there can be a slight delay to a top up showing. 

 

If you check with Live Chat they'll be able to access your account and check. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks lee, but I am unable to access the live chat either :Sad_face: and my Vodafone landline phone is also not working 😐

BandOfBrothers
17: Community Champion
17: Community Champion

Other ways to contact Vodafone Customer Services are from a phone with a Vodafone sim in and call 191 or call Landline Tel :03333040191

 

Or re check that the funds have been taken from your card and it's not a pending transaction and check your Vodafone information in a short while to see if it's updated. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.