Top up problem

[Emmie105]

Unhappy mobile broadband customer! For the second month running top up has been taken from my bank account and unable to be credited to my account. Last time this had to be resolved by your customer services team, which incurred me a telephone charge. I will not be continuing with top up to the account if this issue cannot be resolved. Very unhappy with the current situation.

[Jenny]

Hi Emmie105,

I’m sorry to hear you’ve been having problems with topping up.

If you’d like us to look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Jenny

[vasil]

hello
Please help me.
I can not top up my mobile account. Trying to make a payment through the website. I enter all the necessary data. Payment does not pass.

How do I deposit? I live in Portugal. Sim card bought in the UK.

Thank you
 

[Gemma]

Hi vasil,

You’ll need a UK bank card to top up.

Please find ways to top up here.

If it’s still displaying the same error message and you’re using a UK credit or debit card, please clear your cache and cookies and test this from a different browser.

Thanks,

Gemma