Mobile Broadband

[Shinho62_uk]

Hi all i was hoping someone maybe able to assist me

i have had a vodafone K3565 dongle for a few years now and it works great on previous laptops (XP)

i have purchased a MacBook Pro i7, and have as the vodafone website insists installed the very latest VMB

not what was on the pen

I am receiving an error unable to cocnnect to VPN advising me to check and if needed delete and re-create

however the setting are on the SIM, so i am banging my head against the wall here

its a great dongle as there is no time limit and i just top up when it runs out

can anyone assist me

Thanks

[Lee]

Hey Shinho62_uk,

Many thanks for your post.

Are you actually trying to connect to a VPN at all?

Which version of VMB have you downloaded?

Could you also conform which APN you are using please?

I've asked the question of a contact I have but would appreciate it if you could update the thread with the information I've requested.

Cheers,

Lee

[SueGardiner]

My first post as  I am also having this problem on new i5 Macbook Pro running Lion 7.2.

Been trying to sort this for the last few days.

I am using the latest version 4.0.704.00  downladed and restarted the mac several times.

Tried uninstalling and reinstalling, rebooting all to no avail.

I can get in as connected and check my balance using the default connection and also by making a new " custom dongle connection"  although I cannot access the internet

[SueGardiner]

Told I have a new private message. How do I access it Please?

[Neil_Brown]

Told I have a new private message. How do I access it Please?

You should be able to click here.

[SueGardiner]

---

Neil_Brown wrote:

Told I have a new private message. How do I access it Please?

You should be able to click here.

---

Thanks Neil. 

Fingers crossed I get help with the dongle problem

[Neil_Brown]

Sue — can I ask, is your error the same as the original poster's (problems connecting to a VPN / access the Internet through a VPN), or just a general problem accessing the Internet, without a VPN?

[SueGardiner]

Hi Neil.

My problem is that cannot access the internet using the dongle.

Just so annoying.  Im due to go away shortly and just wanted to check it works ok running OS X Lion.

It was fine using Snow Leopard  ( which I no longer have)

Many Thanks in anticipation.

[Neil_Brown]

Are you using the K3565 dongle, or a different dongle, Sue?

[SueGardiner]

Hi Neil

Using the K3565 original sim no expiry date 

Sue

[Simon]

Hi SueGardiner

What errors are you encountering when trying to connect to the internet? The answer may lie in our Mobile Broadband Troubleshooting here - Mobile Broadband Help (Including troubleshooting).

If you're still having difficulty after checking out our troubleshooting guide please provide further information on the error and we'll take a look.

Thanks

Simon

[SueGardiner]

Hi Simon,

I am not recieving any error messages. Just cannot access the internet.

[Neil_Brown]

I could be wrong, Sue, but I'm surprised that the DNS address is 192.168.1.254 — this might account for the problem.

Are you able to change the DNS settings manually? At least for the purposes of a test, you could try Google's DNS offerin (although chances are Google's using that to build information about you) — 8.8.8.8

You could also test if DNS is the problem (before changing anything) by connecting as you are currenty, opening a browser, and then typing the following into your address bar:

173.194.41.160

If this resolves to Google, then it would point to a DNS problem.

[SueGardiner]

Hi Neil

Thanks for trying to assist

Tried the 8.8.8.8 and get

Your connection failed because the communication device is unavailable. Make sure it's connected to your computer and try reconnecting.

The dns in the screen shot was used as that is as it is on the Vodafone donge default.

Also notice using the vodafone connect  that my credit has gone down by 9p  !!!!

Sue

[Neil_Brown]

Tried the 8.8.8.8

Sorry — perhaps a silly question — did you adjust the DNS settings in favour of 8.8.8.8, or just paste this into your browser? If the latter, then I would probably expect it to fail.

Also notice using the vodafone connect  that my credit has gone down by 9p  !!!!

This suggests that a data connection is being made... although, if you cannot access Google by pasting 173.194.41.160 into your browser, it would suggest that it's not DNS which is the problem!

[SueGardiner]

Hi Neil

Seems we have success. 

I have created a new custom setting using  dns as  8.8.8.8

Strange thing is though it connects through both the vodafone default setting AND the new custom settings at the same time means I am online.

Will report back if I have any further problems.

Sue

[Neil_Brown]

it connects through both the vodafone default setting AND the new custom settings at the same time

How odd — I've not idea why it might be doing that.

It might be worth deleting one of the connections, and just going with the other.

However, frankly, I'm just glad it's working for you!

[Kimla]

Hello,

i am about to get a K3565 and just wondered if it worked on Lion 10.7 and Windows (if req)?? i have already put software on the mac and it is fine but all i need is a dongle now. Had 3 but it was just too much aggro!!

or if anyone can suggest the best Dongle for mac??

thanks

Kim

[Dave]

Hi Kimla,

The K3565 is indeed Lion-compatible as long as the latest software is installed. If this isn't what you installed, you can find it here.

If you haven't picked up the dongle yet and you're going PAYG, then you might want to consider the newer K3770 modem. Alternatively, there's also the R205 Mobile Wi-Fi portable hotspot if you have multiple devices to connect.

Dave