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Mobile Broadband

When I Try To Top Up Online Only Gives Two Bundle Data Choices

3: Seeker Silver

When i go online to pick a data bundle it only gives two choices of a £5 or £10 bundle what happened to the other bundle  choices up to £25?

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7 REPLIES
17: Community Champion
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3: Seeker Silver

Yes thats the link my device sends me.

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17: Community Champion

Ok.

 

If this was my situation I'd contact Customer service via Live Chat to ask them to check what the current available bundles are. They maybe able in the interim apply a wanted bundle option your after. 

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17: Community Champion
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17: Community Champion

Hi @ste26dt3094

 

You should be able to purchase data bundle by logging into your online account. If you are using the link, there may be a limit on the amount of credit you are able to purchase without registering your card details.

 

If you purchased more than one bundle, the following bundle would start as soon as the data limit was reached.

 

Support - data pack

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3: Seeker Silver
I will try later my mobile wifi device is on pay & go if that helps
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17: Community Champion

Please let us know how you get on.  Smiley Happy

 

To add From the literature I've read a person can buy up to 5 data packs which follow on from each other. 

 

I'm sure Live Chat will be able to help resolve this for you. 

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