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Mobile Broadband

Why is it so difficult to get a 4G SIM Data Card activated on 4G?

Moderator

@pipcoo

 

We can't guarantee that all 4G SIM cards have the neccessary service for all our customers.

 

This is why we recommmend using our Network Status Checker before purchase.

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3: Seeker Silver

That is not the point I`m making, the sim card I recieved was not activated for 4g despite my using it in a strong 4g signal area. I had to come on this forum and then go to web chat before it would work with 4g as it was not correctly provisioned despite being sold as a 4g data card. If something is advertised and sold as a 4g data plan then it should be set up to work with 4g "out of the box" regardless of the buyers location.

 

http://www.vodafone.co.uk/shop/bundles-and-sims/sim-only-data-bundles/index.htm

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Moderator

@pipcoo

 

Sorry for the confusion.

 

Just so that we're reading from the same page, your issue has now been resolved?

 

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3: Seeker Silver

Dane

 

What you fail to understand despite making it clear throughout this thread, is that the problem is not whether you can get 4G or not, but with our systems you can get 4G outside a 4G area using our routers and antennas, is that fact IF YOU PURCHASE A 4G CARD . IT SHOULD BE ACTIVATED AS 4G, WHETHER YOU LIVE IN A 4G AREA OR NOT. IT IS REALLY THAT SIMPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Moderator

@crunchieeagle

 

We're always striving to give our customers the best experience.

 

Your feedback is invaluable to us and we take it very seriously.

 

We appreciate that these times can be very frustrating and we'd like to help you to resolve the issues you might encounter as soon as possible.

 

If there's anything else we can help you with today, please don't hesitate to get in touch.

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