Ask
Reply
Solution
05-05-2017 11:53 PM
i have a dongle K3565 with credit on it but about 3 weeks ago it stopped connecting to the internet and keeps bringing me to the top up page. I am using windows 8.1, Using version 9.3.5.11690.
06-05-2017 05:50 AM
Hi @Abichal
May I ask a few questions please.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-05-2017 07:49 AM
Hi, thanks for your reply. Its not outdated credit, I purchased a new bundle, twice since. I reinstalled the software, I tried on my desktop too. I will take it to a store and see what they say.
06-05-2017 06:56 AM - edited 06-05-2017 07:45 AM
Hi @Abichal
Unless you are on a 30 day PAYG data tariff where the data pack is valid for 30 days, the data pack will be valid for 90 days, after which time the data allowance will have expired and you will need to purchase a new PAYG data pack.
You can check your remaining data allowance by following the link below.
Further information for you below.
If you have any further questions regarding your data pack, live chat will be able to help.