It seems you can't buy any products for number 07.........

[vodacust1111]

I have had a mobile dongle for months now and have never been able to top it up online.

"It seems you can't buy products for number 07 ......... "   message every time.

I have reported this everytime via Live Chat and absolutely NOTHING has been done to fix it.

Do I need to look for another provider ?

[Retired-Laura]

Hi @vodacust1111

Welcome to the eForum.

Do you have a phone that you can put the SIM into and top up that way?

If not, get in touch with us here.

Cheers,

Laura

[bb1942]

I realise this is an old post but I have the same problem but with a mobile wifi device. I have registered a credit card to my account but when I try to topup the device I get the message above. If I put the sim into another phone I will have to set the thing up again and I'm damned if I'm swapping sims back and forth every time I want to add some credit.

How do I get round it please?

[Retired-Laura]

Hi @bb1942

We’ll take a look into your account for you and see what’s happening.

So we can do this, speak to our Live help team.

Cheers,

Laura

[bb1942]

Well I've been to that page and cannot find any reference to live chat or anything else of use. In fact after about a minute of revolving gear wheel a message appears saying that you cannot find any topic!

[jim30]

This problem only started recently with me about 5 days ago. I've been able to top up with a registered debit card or activate a voucher for the last few years with my dongle.

Then on 13th May - I tried many times with a card and activate a voucher. No help from VF live chat or forum advice so had to ring customer services and get them to give me the data pack I paid for. They didn't explain why I was getting this message and it looks as though others are also affected.

Hopefully, with many people ringing customer services just to get the top up they paid for - VF may look into the issue.

[bb1942]

Yes, I have only had the device since 30th April and it looks as though I have spent £24 for 30 days use. A real shame 'cos it does exactly what I want it to do. I'm not paying £24 again to have the same thing happen. The so called 'help' menus are a joke. An endless loop of boxes to tick. When I finally spoke, on the phone not 'Live Chat', to a real person I got the problem solved. (That's a previous problem I had !)

I am still waiting for a reply to my last post.

[Mark]

Hi all,

@bb1942 - The quickest way for us to look into this is through Live help.

To connect to the team, please use the ‘Looking for something else’ and ‘Can’t find what you’re looking for’ options.

@jim30 – Glad to hear this has been resolved.

If you’ve any problems in the future, don’t hesitate to contact us.

Thanks,

Mark

[bb1942]

No I haven't got the problem resolved. It must be the way I wrote it! I got a previous problem resolved, not by "live chat" but by speaking to a real person.

You didn't read my last post correctly. I said I could not find any reference to 'Live Chat' on the page you directed me to.

Refering to my webchat with Amardeep at 12:14 on 17th May you will see that he gave up when I said I wanted to use a credit card and not a voucher. See below. That's 'Live Chat' at work!

Tejashri : Hello, you're chatting with Tejashri , one of Vodafone's online customer service specialists. How may I help you today?
Bert: Good afternoon.I am trying to add credit to my mobile wifi but I get the message that I cannot buy any products on this (Removed for security). number
Tejashri : Just to confirm, is this pay as you go number?
Bert: Yes
Tejashri : I am from pay monthly department. I can see that your account is managed by our dedicated team and I have limited access to your account. However please be online as I will now connect you to the team who has it and they will sort this out for you.
Bert: OK
Tejashri : Thank you.
Tejashri : Please stay connected, you will be transferred very soon.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now connected with Amardeep.
Amardeep: Hello, you're chatting with Amardeep, one of Vodafone's online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me
Amardeep: Just to confirm it you want to top up your account through voucher.
Bert: No. I want to be able to buy a data pack for the mobile wifi device online.
Amardeep: Let me check that for you .
Amardeep: Please allow me 2 minute
Bert: OK
Amardeep: Thanks for your patience
Amardeep: First you need to top up your number for data  pack
Bert: When I try to do that I get the message"It seems that you can't buy any products for the (Removed for security) at the moment. Please try a different number"
Amardeep: Bert are you trying to top up your number through voucher.
Amardeep: ?
Bert: No. I am trying online using a registered credit card
Amardeep: Bert for this Please call on our Helpline number
Amardeep: That is 2345
Bert: Not 2345 from wifi device. I will have to use a landline
Amardeep: As you are top up your number through credit card so we are not authorized to take any personal details of your bank.
Amardeep: Fort this the best i can do for you is to providing the landline number 3333048048
Bert: OK thanks for your help. I will try that later.Goodbye
Amardeep: Your'e welcome.
Amardeep: Is there anything else I can do for you today?
Bert: No thanks
Amardeep: If it is possible for me to sort your query on chat but its not in my han d
Amardeep: HAnd
Amardeep: hand
Bert: Yes OK I realise that
Amardeep: Please call on that landline number 3333048048
Amardeep: Bye take care and have a greta weekend.
Bert: Thank you
Amardeep: Your'e welcome and I hope I was able to resolve your query to your satisfaction.

[jim30]

Mark (Tech team)

No this hasn't been resolved. I said I had to ring VF customer services to get the top up / data bundle applied. The error message still appears when trying to do this online.

So customer services are going to get frequent calls from me and others to top up - when all it needs is for the online to be fixed.