It seems you can't buy any products for number 07.........

[vodacust1111]

I have had a mobile dongle for months now and have never been able to top it up online.

"It seems you can't buy products for number 07 ......... "   message every time.

I have reported this everytime via Live Chat and absolutely NOTHING has been done to fix it.

Do I need to look for another provider ?

[Ben_H]

Hi folks,

@bb1942 - If you're using a credit card, you'll need to call. We're unable to take your details in written format for security purposes.

@jim30 - We'd need you to follow the instructions we emailed in March to be followed, in order to help from here.

Thanks,

Ben

[jim30]

As I mentioned above - I rang customer services and got them to do the top up for me with my card. I mentioned the message and she told me a lot of people were getting it and it was a known issue by VF and they're working on it.

So - just ring customer services to get the top up done and if loads of people do this, this should irritate VF into getting this fixed sooner rather than later!

[bb1942]

Laura I have tried Live Chat and it was no help. See below.

I have had some emails from Ben_H with the same advice. Too many hoops to jump through. Your script just seems to point everyone at Live Chat and their script points us at phone help which has so many numbers I finally have to give up. Can you please confirm that if I call 3333048048 I will speak to someone who can sort out this simple problem?

May 17, 2015 12:14:32 PM EST Tejashri : Hello, you're chatting with Tejashri , one of Vodafone's online customer service specialists. How may I help you today?

Bert: Good afternoon.I am trying to add credit to my mobile wifi but I get the message that I cannot buy any products on this 0747…. number
Tejashri : Just to confirm, is this pay as you go number?
Bert: Yes
Tejashri : I am from pay monthly department. I can see that your account is managed by our dedicated team and I have limited access to your account. However please be online as I will now connect you to the team who has it and they will sort this out for you.
Bert: OK
Tejashri : Thank you.
Tejashri : Please stay connected, you will be transferred very soon.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now connected with Amardeep.
Amardeep: Hello, you're chatting with Amardeep, one of Vodafone's online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me
Amardeep: Just to confirm it you want to top up your account through voucher.
Bert: No. I want to be able to buy a data pack for the mobile wifi device online.
Amardeep: Let me check that for you .
Amardeep: Please allow me 2 minute
Bert: OK
Amardeep: Thanks for your patience
Amardeep: First you need to top up your number for data  pack
Bert: When I try to do that I get the message"It seems that you can't buy any products for the 0740...... at the moment. Please try a different number"
Amardeep: Bert are you trying to top up your number through voucher.
Amardeep: ?
Bert: No. I am trying online using a registered credit card
Amardeep: Bert for this Please call on our Helpline number
Amardeep: That is 2345
Bert: Not 2345 from wifi device. I will have to use a landline
Amardeep: As you are top up your number through credit card so we are not authorized to take any personal details of your bank.
Amardeep: Fort this the best i can do for you is to providing the landline number 3333048048
Bert: OK thanks for your help. I will try that later.Goodbye
Amardeep: Your'e welcome.
Amardeep: Is there anything else I can do for you today?
Bert: No thanks
Amardeep: If it is possible for me to sort your query on chat but its not in my han d
Amardeep: HAnd
Amardeep: hand
Bert: Yes OK I realise that
Amardeep: Please call on that landline number 3333048048
Amardeep: Bye take care and have a greta weekend.
Bert: Thank you
Amardeep: Your'e welcome and I hope I was able to resolve your query to your satisfaction.

[bb1942]

Right. I have just called 03333048048 and bought a bundle quite easily. I would ratner do it online but phone is better than shop. But, My understanding of buying bundles was that they started when my current bundle expired which is 29th May. The bundle I have just bought expires on the 21st June. I appear to have lost 8 days. Could that be because my current credit came with the mobile wifi?

[Jenny]

Hi @bb1942

Get in touch with our Live help team and they can look into this.

Thanks,

Jenny

[bb1942]

Thanks for your advice but I have followed the link and watched a rotating gear for a few minutes and then a message saying you couldn't find any help subject. How do I start Live help please?

[Mark]

Hi @bb1942

To connect to the Live help team. From the menus, please use the ‘Looking for something else’ and ‘Can’t find what you’re looking for’ options.

If this doesn’t help, please try on a PC or laptop & not a phone, you need to leave the page open and an agent will become available. Try clearing your cache and cookies. If this doesn't fix the problem, try in another browser.

Thanks,

Mark

[bb1942]

Well I have had a long chat with Vidya but I'm not much clearer now. I still cannot add credit to my account through My Vodafone and still get the same message as the title of this thread. I have tried putting 44 instead of 0 as the first numbers without any success.

As far as I can see I have to contact VF when my current bundle expires on the 30th May and 'they' will re-start the bundle I bought on the 22nd May. At the moment that bundle will expire on the 21st June. Is that going to happen? I'm not holding my breath.

BTW I am using a PC, well an Apple iMac.

[Ben_H]

Hi @bb1942

I've sent some instructions to your Private Message inbox so we can see what's been attempted so far.

We reply to most emails within a week. If you need a quicker response, please come and chat to us on Live help.

Thanks,

Ben

[bb1942]

Thanks Ben but I have given up on this thread. I have managed to buy a bundle by phone. So I will carry on with that method. I am really suprised how difficult it is to get useful help from VF support. The help pages are confusing and go around in circles. The Live Help is no better. The agents have a limited script which always ends with "you need to contact our help number" (Any one of three so far)

End of.