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Hi Mrgbush
Welcome to the eForum!
It sounds like there might be hardware or software compatibility issue with your PC
Have you tried a clean boot to see if this helps?
To Apply “Clean Boot” on Windows XP:
1. Click Start > Run.
2. In the Run window, type following text:
msconfig
3. Click OK.
The System Configuration Utility appears.
4. Click the General tab.
Click on Selective Startup and make sure that "Load System Services" is the only item checked.
(You will be unable to unselect "Use Original BOOT.INI." This is OK).
5. Click the Services tab.
6. Select Hide all Microsoft Services.
Warning Do not skip this step. You must hide the Microsoft Services before you go on to step 7.
7. Clear all the services that are still displayed on the Services tab.
8. Click Apply > OK.
9. Click Restart.
If error is cleared then indicates a conflict with another service or application running on the machine. This will require enabling each service/application one by one and retesting to find the service/application at fault. You can cut this process down by first only enabling all services for example and seeing what the fault follows. Once establishing whether it is a startup item or service causing the issue, you can re-enable the relevant batches e.g. five at a time. If the fault returns after the reboot you know the fault is with one of the 5 items you have just re-enabled.
Note: When you have completed your troubleshooting, follow the steps in the next section to configure Windows to perform a normal startup.
To Reverse Clean Boot:
Restore your computer to its original settings
1. Rerun MSConfig utility as detailed above
2. On the general tab click Normal Startup.
3. Click OK.
4. Click Restart.
If your still experiencing this issue, I would suggest submitting your system configuration log and we can have a look further into this.
System Configuration Logs:
- Go to Start Menu.
- Type msinfo32 in the search bar and hit return to open the System Configuration Utility.
- Select File and Export.
- Enter a file name and save the file.
Thanks
BenJ
eForum Team
Hey mrgbush,
Many thanks for the system32 file.
I can't see anything that would be causing this.
Can you confirm for me which version of Vodafone Mobile Broadband (VMB) you are using?
Also, have you tried the dongle in a different USB port and if there are any SD cards in the dongle, can you replicate the error after removing the card?
Are there any other devices plugged into the laptop when the error occurs?
If so, have you tried removing them and again, trying to replicate the error?
Would it also be possible for you to screenshot the running apps when Windows starts up (taskmanager/processes)
Here's a guide on how to set up Windows to save dump files. They should then be saved in C:\Windows\Minidump. If you could set this up then upload them the next time the blue screen occurs we should be able to figure this one out.
Cheers,
Lee
eForum Team
Hey mrgbush,
I've had a look and can't be sure what's going on.
I'll have a word with a colleague and come back to you as soon as possible.
Cheers,
Lee
eForum Team
Hi mrgbush,
My contact came back to me with almost the same response as ITworks.
Please let us know how this one pans out and I'll get back to my contact if you need any further assistance.
Cheers,
Lee
eForum Team
