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Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Mobile broadband HP laptop

Hi,

 

We have a user using a Vodafone data SIM card for 3G access. They are using the SIM card in a un2420 HSPA/EVDO QC 8440p Module in a HP Elitebook 8440p. They are using Vodafone mobile connect version 10.1.

 

When opening the software a 3G signal is detected and I can connect to it but then a few seconds later it disconnects. I have tried changing priority settings etc within the software but this doesn't seem to make any difference. I have tried from multiple lcoations with a strong signal and the same thing happens. Please can you help?

Message 1 of 12 (5,359 Views)
Moderator (Retired)
Posts: 3,706
Registered: ‎04-05-2010

Re: Mobile broadband HP laptop

Hi itech

 

Let me firstly welcome you to the Vodafone eForum family. It's nice to have new people around. :smileyhappy:

 

Can I ask if the data SIM you are using is PAYG or a contract card?

 

The APN (Access Point Name) is different depending on which service you are using, and having the incorrect service enabled would give the symptons you've described.

 

For Contract

APN = internet

username = web

password = web

 

For PAYG

APN = pp.vodafone.co.uk or bundle.vodafone.co.uk (for the 30 day time limited bundles only)

username = wap

password = wap

 

We also have a full help section on the VMC(Vodafone Mobile Connect) software which may be of use.

 

Let me know how you get on.

 

Trev

eForum Team

Message 2 of 12 (5,340 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

Hi Trev, Thanks for your reply.

 

The SIM card is a contract card.

 

I can't recall seeing any settings for the APN or username/password within the software. Can you point me in the right direction please?

 

Thanks, Lee.

Message 3 of 12 (5,337 Views)
Rank 16: Guide V
Posts: 270
Registered: ‎17-02-2010

Re: Mobile broadband HP laptop

Dear itech,

 

You can check the settings by;

1) Click on Advanced,

2) Click on the computer and globe symbol in the top left hand corner and select Options.

3) Click on Account Type,

4) If you are on Contract, make sure Contract is selected. If on PrePay, then opbviously make sure PrePay is selected.

 

Alternatively, on the Priorities tab,

1) Click Add Settings,

2) Click on the Network tab and you should see the APN settings there.

 

However, if you did have the wrong APN settings, you wouldn't be allowed to connect for a second. It would just throw up a RAS error message (probably 635), so I'm not entirely convinced that is the issue. However it is worth a try and I will go out and buy a liquorice hat to eat if changing the settings helps.

 

Cheers

Message 4 of 12 (5,332 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

I have check all of the above settings and they are all as they should be. Vodafone advised me to downgrade from Mobile connect version 10.1 to 9.6 which I have done but now I receive a RAS 718 error when trying to connect.

Message 5 of 12 (5,323 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Mobile broadband HP laptop

Hi Itech,

 

Are you able to post your MSinfo32 logs?

- Go to Start Menu
- Type msinfo32 in the search bar and hit return to open the System Configuration Utility
- Select File and Export
- Enter a file name and save the file


This will help us troubleshoot and identify the problem for you.

thanks

 

James

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


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Message 6 of 12 (5,310 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

Hi James,

 

Please find attached the log file you requested.

 

Thanks, Lee.

Message 7 of 12 (5,297 Views)
Moderator (Retired)
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Mobile broadband HP laptop

[ Edited ]

Good afternoon itech,

 

Many thanks for those logs.

 

At the moment I'm unable to provide a solution to the RAS error 718. I have, however emailed our mobile broadband specialist with a link to this thread and supplied all the information you have provided thus far.

 

Can I ask you to update the thread with which operating system you are using and whether it's a 32 or 64 bit machine?

 

As I hear anything, I'll post back with an update.

 

Regards,

 

Lee

eForum Team

Message 8 of 12 (5,284 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

Hi,

 

The Laptop is running Windows XP Professional SP3 32 bit.

 

Thanks, Lee.

Message 9 of 12 (5,276 Views)
Moderator (Retired)
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Mobile broadband HP laptop

[ Edited ]

Hey itech,

 

Thanks for that.

 

My colleague has taken a look into this thread and has linked me to a file that should resolve your issue.

 

I've just uploaded it to the forum at this link. Could you download and extract the file and let me know how you get on? It's the last post currently on the thread. For future reference it's post #13.

 

Would you be able to confirm whether this works or not?

 

Cheers,

 

Lee

eForum Team

Message 10 of 12 (5,270 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

Hi,

 

I ran the patch on the laptop but the problem still remains. This has been ongoing for a while now and we are paying for a service that we are not receiving, is it not possible to setup a remote session?

 

Thanks, Lee.

Message 11 of 12 (5,230 Views)
Rank 1: Guest
Posts: 12
Registered: ‎19-04-2011

Re: Mobile broadband HP laptop

Please can someone advise further?

Message 12 of 12 (5,181 Views)