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24-05-2010 11:15 AM
24-05-2010 12:12 PM
Greetings,
Wonder if anyone could help me?
I have just purchased a second Vodafone K3565 Dongle along with a new Dell Laptop Inspiron 1545 with Windows 7 (64bit) operating system for my Aunt.
I have download the new VMC software version 9.4.6 from the Vodafone Business website as per these forums.... as I understand the new 9.4.6 software drivers support windows 7 (32 and 64bit) operating systems according to the read me document.
(Please note that I already have a K3565 Dongle that I use with another laptop running Vista and all works fine)
My Problem:
Tried installing the new VMC software version 9.4.6 onto the laptop using Windows 7 (64bit) and it won’t load.
Error message is ....
"The wizard was interrupted before Vodafone Mobile Connect could be completely .....
Question?
Why won’t the new software load? Does VMC version 9.4.6 run on Windows 7 (64bit) as per the read me doc?
Any help would be appreciated in getting the software loaded so I can then plug in the Dongle and get it working.
Thanks
NZSA
PS: I don’t have a IT background so would really appreciate basic terminology if possible.
24-05-2010 02:32 PM
24-05-2010 11:48 PM
Hi NZSA,
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .
As joeking says, the pre-loaded software with the K3565 should work fine with Windows 7, have you tried installing this at all? Either way, it's a little strange that VMC 9.4.6 won't install for you at all. So that I can look into this further for you, would you be able to let me know the full error message that you're getting?
George
eForum Team
25-05-2010 12:16 PM
25-05-2010 01:33 PM
25-05-2010 02:50 PM
Hi NZSA
If you are getting an error 2738 this would indicate a problem with the VB scripting host module found on windows 7, I'll really try to talk basic terms as you mentioned your not very IT literate, however to fix this its quite technical.
Is the version of Windows 7 running on your computer a clean install or a factory install? (by factory install I mean for example a Sony Vio straight from sony with the original OEM software running)
I found a link on the MSDN Forums which might be worth reading, I would suggest backing your PC registry up before attempting this. If you don't feel confident about making these types of system changes, I would really suggest contacting whoever provides your IT support (your local PC shop/PC world)
Hi joeking
K3565R and a K3565 are slightly different modems.
The R stands for the seconds revision which has slightly different drivers to support windows 7.
Hope this clears it up for you
Thanks
BenJ
25-05-2010 03:06 PM
Hi NZSA
If you are getting an error 2738 this would indicate a problem with the VB scripting host module found on windows 7, I'll really try to talk basic terms as you mentioned your not very IT literate, however to fix this its quite technical.
Is the version of Windows 7 running on your computer a clean install or a factory install? (by factory install I mean for example a Sony Vio straight from sony with the original OEM software running)
I found a link on the MSDN Forums which might be worth reading, I would suggest backing your PC registry up before attempting this. If you don't feel confident about making these types of system changes, I would really suggest contacting whoever provides your IT support (your local PC shop/PC world)
Hi joeking
K3565R and a K3565 are slightly different modems.
The R stands for the seconds revision which has slightly different drivers to support windows 7.
Hope this clears it up for you
Thanks
BenJ
25-05-2010 03:41 PM
25-05-2010 04:10 PM
Hi joeking,
The older modem will work with Windows 7, but it does require version 9.4.6 of the VMC software to be installed, as this is designed with the OS changes incorporated.
Can you install that for me and, if you hve any issues with that, confirm the exact error you get for me so we can advise what you need to do to proceed.
DaveN
eForum Team