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19-02-2015 10:02 AM - edited 19-02-2015 10:09 AM
I have the following problem with the new ZTE K4201-Z 3g USB STICK.
When i put the stick in the usb port of my laptop (TurboX - Manufacture Clevo - W670SHQ),
the laptop crashes and gives me the message "DRIVER_POWER_STATE_FAILURE"
the laptop has Microsoft Windows 8.1 64 bit.
From Vodafone shop changed my stick 3 times, i spoke with the dealer-support of my laptop,
nobody can help me about this problem.
Notice that the stick works fine in a PC with Windows XP and Windows 7.
Please help me with this problem.
P.S. In my laptop the stick k4201 works fine, i tried from a friend.
17-04-2015 09:28 AM
Thanks Laura but i believe that you didn't read the messages above.
VODAFONE MUST BUILD NEW COMPATIBLE SOFTWARE
FOR ZTE K4201-Z, BECAUSE IT IS INCOMPATIBLE WITH
WINDOWS 8.1. HOW CAN I EXLPAIN IT?
YOUR SOFTWARE PAGE HAVE NO SOLUTION.
I SPOKE WITH ZTE AND TOLD ME, THAT IS VODAFONE PROBLEM
THE INCOMPATIBILITY.
I SPOKE WITH VODAFONE SPECIALIST FROM PHONE AND TOLD ME THAT IS ZTE PROBLEM.
ARE EVERYBODY KIDDING ME?
I WANT AN ANSWER FOR MY PROBLEM AND NO INDICATIONS
TO READ YOUR PAGE.
I READ YOUR PAGE MANY TIMES AND AFTER I ASK HERE FOR HELP, I AM NOT AN IDIOT.
IF YOU CANNOT FIND A SOLUTION AS A TECH TEAM THEN TELL IT
TO ME.
20-04-2015 07:18 PM
Hi @dritpetros
For our tech team to look into this further, we'll need you to get in touch via Live help.
Thanks,
Rodney
21-04-2015 07:19 PM - edited 22-04-2015 08:32 AM
You ask from me to pay, so to solve your problem?
I don't believe it!!!!
24-04-2015 11:15 AM
Hi @dritpetros
We've previously advised where you can find any new software updates.
Another option that hasn't been mentioned is the Vodafone Mi-Fi device. This will work without needing an update.
Thanks,
Kay
27-04-2015 10:28 AM
Thank you Kay
But this solution is again an extra cost for me
and is not a solution for my problem.
27-04-2015 11:50 AM
right, this is a specific issue,
According to my checks BSOD you mention has this errorhandler
DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time
have you tried the stick on another pc or even an android device with USB OTG?
There may be generic firmwares for the device, these will void your warranty though and I'm not even sure these will do the trick. as I have two ZTE Dongles here that have never worked properly for me on windows 7 or 8.1 (but work fine in windows 10 developer preview)
(I can't link to generic things as it's against the rules and theres a high risk of bricking your device.
but If I find any I can PM them)
Paul - Blogger at imwellconfused.me.uk @hooker1uk
Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96
Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK.
27-04-2015 11:51 AM
If you can find the BSOD log maybe vodafone could send it to ZTE for analysis, as this is a common windows 8.1 issue.
Paul - Blogger at imwellconfused.me.uk @hooker1uk
Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96
Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK.
27-04-2015 01:54 PM
How about vodafone's technical team should try to install ZTE K4201-Z on windows 8.1 Pro with all updates and see what happens and if anything goes bad they know what to do... or not.
28-04-2015 08:44 AM
Thanks for your comments.
The usb stick works fine at Windows 7 (i don't have)
I tried the usb stick at 4 Machines (2 laptop and and 2 pc's)
with Windows 8.1 and all 4 had the same error.
DRIVER_POWER_STATE_FAILURE
And i was forced to do recovery in all to work properly after.
All Windows 8.1 are genuine.
Thanks
12-05-2015 10:59 AM
They cannot change my ZTE k4201-z with another usb stick?
Lets say the 4203.