23-05-2012 07:30 PM - last edited on 23-05-2012 07:32 PM by Matt
Have no service in DA14 area. Phoned vodafone and confirmed that the mast is broken. There has been no network service for over six weeks! When will this be resolved?
23-05-2012 07:32 PM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
23-05-2012 07:41 PM
This issue happens in the DA14 area. Tried sim in a different phone and still no service. I cant get no signal 2g or 3g, just says no service! I have phoned vodafone customer care about 12 times which they do confirm that the mast in that area is down but they do not know when this will be resolved. It has been 6 weeks since i have had this problem. I have 2 iphones which are more useless than a chocolate fire guard! I cant understand why this issue has not been resolved in under 6 weeks.
24-05-2012 11:30 AM
Yup, also discussing this issue over here too. Still no real feedback from vodafone.
Truely shocking customer service - seems to be everyone on vodafone but people aren't making enough noise.
What's going on with this!!?
Please could someone from vodafone reply and detail exactly when this fault started, what steps have been taken so far and what the plan is to fix these issues and when the vodafone network will be usable again.
25-05-2012 04:04 PM
There are a number of sites in the Sidcup area. So that we can identify the right cell to confirm that this is being worked on, we need to check a few details with you.
Please can you confirm the following for me?
- The specific postcode you are affected at?
- Whether your experience issues on 2G and 3G? If you switch off 3G, are you able to get a 2G signal?
- How far do you have to travel to regain service?
Once we have that information, we'll be happy to take a look. Please note however that we have limited information on the nature of any site issue and we cannot provide a timescale due to the number of factors involved which can affect it.
danielrbradley - As the other thread refers to DA15 rather than DA14, this may or not be related. As such, we'll handle each thread separately.
06-06-2012 11:20 AM
1). Does the issue happen in just one location? - It happens all over Sidcup, especially on Main Road and Station Road.
2). Does the issue occur if you try your SIM card in a different phone? No.
5). Does this issue happen on 2G/3G or both? Both normal network coverage and 2G/3G is non-existent.
6). What is the full postcode of where the issue occurs? DA14 6NF
7). How far you have to travel to regain service? Patchy service around Sidcup.
8). Do you get any error messages/tones if you’re having problems with calling/texting? Often can't even get a text through due to lack of coverage.
This ia an unacceptable level of customer service. Please resolve the issue asap. Thank you.
07-06-2012 03:49 PM
Hi LJW and welcome to the eForum
Thanks for your post here. I’m sorry to hear about the problems you are having here. I appreciate how frustrating this must be for you.
I can’t see any immediate issues with the cell sites in your area so I’ve fired an email over to a colleague in our networks team to see if they can look into it. I’ll get back to you as soon as I hear back.
13-06-2012 12:11 PM
13-06-2012 02:21 PM
Thank you for post and a very warm welcome to the eForum.
I can see that the site you connect with is 47222 and as far as I can see everything appears to be working correctly however I have asked our support team to see any irregularities and will post back here when I have further information.
14-06-2012 01:52 PM
21-06-2012 01:26 PM
02-07-2012 03:50 PM - edited 02-07-2012 03:51 PM
13-07-2012 06:15 PM
18-07-2012 07:58 AM
From the looks of it, a couple of other sites in the area listed on our Faults Board have been recorded as resolved, but neither of them was 47222, which is the site mentioned above.
Wayne's comment still stands, we're getting it fixed as soon as possible and thank you for your patience in the meantime.
21-07-2012 05:47 PM
23-07-2012 11:21 AM
Thanks for your post here. I’m happy to hear that everything is now working for you.
I’m sorry to hear that you are not happy with the gesture of goodwill you received. As mentioned, we do not refund or compensate for loss of service. A Gesture of goodwill is something that we’ll discuss on a case by case basis though like you have had.
07-04-2013 10:00 AM
I am currently living at DA14 4JD and the Reception is aweful I have driven around the local area and there is only one bar of 3g all over a large swathe of the North side of Sidcup. I thought the cell site was on Marlowe House but i can see it clearly about half a mile away but no or very little signal please help