Network Queries

[Phippster40]

Hi All,
I too have a phone on Vodafone which I use fro business purposes !!
The service offered over the last few months has become very poor.
If nothing happens to improve the reliability I will be forced to change suppliers as the lack of service is costing me money.
I have spoken to the help line today & they told me it was a new issue which is being looked into.
From comments others have made I am in the ideal position contract wise as it is due for renewal !!!
Hope things improve soon

[Wombletm]

And here we all are yet again.

This appauling service from the UK's largest network provider (not for long).

How can they offer a shoddy service and customer service?

Shame they wont go into administration and O2 take over, wish I had never left them.

This is what, the FIFTH time this year? with no service, and it has never been properly working since the last fault LAST MONTH.

Its just so amazing, considering Bordon is an army town, and the Government use Vodafone for its employees. I know the company I work for is leaving this S**T company next month because of the coverage, faults, bad customer service, thats approx 1000 mobile leaving next year and they didnt even batter an eyelid. Say no more.

I am trying to get a solicitor to look in to this for all of us, and Vodafone, I WILL WIN. I want out of the contract NOW, you have breached it SOOOO may times now, and soon Bordon will be rid of Vodafone for good.

All move over to O2 when you can people, their customer service is second to none and coverage is better than Vodafone.

Well, over to you now Vodafone, what have you go to say to us all in Bordon who have been without proper service for months now? Nowt eh? as long as you take our money you dont care.

[DaveCD]

Hi there

Thank you for your posts.

I appreciate your frustration as mobiles have become an integral part of everyday life.

You can see we are aware of this on our Faults Board and if you subscribe to the thread you can receive notifications as soon as any changes are made.

Unfortunately we are unable to provide timescales as there are so many factors that may affect this. Most of our masts are on land we do not own, this means we have to obtain permission from the landowner otherwise we would be trespassing, once we have this we may require special equipment to gain access, once we have got to this stage we will investigate as it is not a case of flicking a switch, once we have found the root cause of the issue there may be parts required that we have to order or manufacture, once these are fitted we have to run a series of tests to ensure this has been resolved.

Our engineers are working to get the fantastic coverage you expect from Vodafone and we hope to have this resolved in the very near futuire.

Many Thanks

DaveCD

eForum Team

[Wombletm]

Thanks for a quick reply.

Why does this keep happening, once I can understand but it's the fifth time now without either 2g or 3G service. And everytime we are told its fixed it's worse than the original service and signal from when we took contracts out.

If this was electric or gas the regulators would have got involved.

It will be interesting to see what Ofcom will say when they reply to a very long email to them.

You have lost alot of custom. When people's contracts are up

[sparkiemike]

Thank you for your response DaveCD.

"Unfortunately we are unable to provide timescales as there are so many factors that may affect this. Most of our masts are on land we do not own, this means we have to obtain permission from the landowner otherwise we would be trespassing, once we have this we may require special equipment to gain access, once we have got to this stage we will investigate as it is not a case of flicking a switch, once we have found the root cause of the issue there may be parts required that we have to order or manufacture, once these are fitted we have to run a series of tests to ensure this has been resolved."

I really can't believe that Vodafone did not draw up contracts with land owners to ensure they had access to their equipment. As for access equipment that can usually be hired next day. No, I am afraid it is very poor customer service!

Do vodafone actually have enough engineers on the ground?

Do vodafone carry enough spares in stock?

Unless you are getting feedback from engineers on the ground the faults board is useless, it just confirms what we all know. How about doing something proactive and actually talking to the engineers who are working in this area and establishing  exactly what is going on. BTW i don't think engineers have access problems to the mast and equipment in Bordon, I walked past it earlier today - nobody there !

[MrsT]

I live in Midhurst where we have also had no signal since Thursday night. This situation is so frustrating, and I can only imagine what it's like for people who use their mobiles for business purposes! I'm so cross with myself for leaving O2, as I had no problems there at all. You can bet that when my contract's up I'll be switching back as quickly as I can, although from what you say it seems Vodafone won't particularly care. 

[onebeer]

Dave wrote :

"Our engineers are working to get the fantastic coverage you expect from Vodafone and we hope to have this resolved in the very near futuire."

I want what Dave's been drinking.

I am so fed up with this, am considering just stopping paying and seeing them in the small claims court. 

Please share the Ofcom reply...

[Wombletm]

A word of warning Vodafone , the people of GU35 are gonna fight back BIG time, get ready to be unindated with calls to the CEO to tomorrow, WE HAVE HAD ENOUGH.

[lpducky]

Another Bordon user here. Please fix this, it's been days and I can't get any service on my phone, very fusterating it's been like this since the storm (for me anyway) can only use my iphone when I'm at home now by wifi. What's the point of my phone now then? >

[Wombletm]

EVERYONE complain to Ofcom AND watchdog. Vodafone is ###### and might as well cancel all contracts in bordon and shut down their masts. Just cos they are a big company they think they can treat us all like ######, don't pay our bills, see you in the claims claims court Vodafone. FULL STOP

[Jayzee]

Still not working, there's quite a few people in my company who are with Vodafone and everyone's complaining.

What is the Sure signal exactly? Do you just plug it into your broadband and that acts as a transmitted, I assume they are no ongoing costs?

[badsignal]

There has been another problem with the signal in Bordon from the 9th Dec - now the 12th Dec and it has still not been resloved - I currently get call failed every time I make a call and can only get a bad signal if I go up stairs and lean out of the window.

At my wifes place of work in Bordon all their Vodafones do not work either even though the mast is less that half a mile away.

O2 appear to work fine, so why are there so many problems with Vodafone's service in this area? This is probably the 12th day this year where there has been a problem.     

[Phippster40]

Just been onto Vodafone again !!!
Still engineers are looking / working on the fault!!
But on the upside for my call I have got a 50% reduction on next months bill
Hope it doesn't take to long to fix because if it does I might not be a Vodafone customer anymore to benefit from it !!!!!

[Franberry]

I'm also sick and tired of the lack of communication regarding a resolution. 4 days with no signal whatsoever is completely shocking! My mobile is the only form of phone communication that I have as I have no landline.

I have emailed Vodafone Customer Services 3 times and it took over 48 hours for them to reply. I keep getting told that 2G signal is fine and 3G is variable. Where are these people in customer services based exactly?? There is absolutely no 2G or 3G signal at all!!

They also tell me to hard reboot my phone. How can you take the battery out of an iPhone exactly?? Also told to manually select the network on your phone settings...how exactly when there is no network available because the site is down??

My contract is due for renewal in June and am seriously considering moving to another service provider as this is completely ridiculous!

[James]

Hi Guys,

My apologies for the delay in responding to your post however the eForum has been a lot busier than normal lately and it is taking a little longer for us to respond to all of our customers posts.

I have taken a look at the area mentioned in the opening posts and can see that there is a fault with the local site 3027 which is under investigation with reference 2334627 with a couple of other sites as there is a link issue within the network.

Our engineers are looking into this under high priority however, we currently don’t have a timescale for a resolution.

James

[Franberry]

Tell us something that we don't know

It's all well and good offerring sure signal FOC...but what about customers like me who don't have a landline with broadband access. I have internet access using BT Openzone. But I am completely cut off now from people who don't have my email address. Which happens to be 90% of my family and friends.

What sort of compensation will I be entitled to receive for the two phone's on my account?

[Wombletm]

To the people of Bordon, 

Beware, we have high winds and heavy rain tonight. So, although the mast will not go down (cos its never bloomin been up in months properly) it will mean yet more excuses for Vodafone to take even longer to sort out.

I am waiting to hear back from Ofcom over this and am still trying to get a solicitor who will take this on FOC (so if youknow of anyone...)

I cannot wait for my contract to end (and also 10 neighbours) when we will all be telling vodafone to stick it where the sun dont shine.

Once I can understand, but its now getting beyond a joke.O2 are not having a problem, so why are they??????

I would urge everyone to complete an online form on the BBC watchdog website (they need around 30-50 complaints to follow this up)

So PLEASE pass the word around.

People of Bordon, we WILL win thisif we all pull together.

[onebeer]

Phippster - they promised me that as well but it never materialised.  Also look at it this way - they want you to pay 50% for a service they cant give you. 

Take the following example:

Hello shopkeeper, I'd like some apples please.

I'm sorry I have no apples to give you.

Oh, that's no good.

Tell you what then, just give me half the money you were going to.

Oh, does that mean I can have some apples?

Err, No.

[silverspoons]

Does anyone here have any contacts in the press? e.g. Herald or BBC? It's about time we gave Vodafone the publicity they deserve.

The service is shocking. And that doesn't even explain. Vodafone is possibly the worst provider it has ever been my displeasure to be lumbered with for 2 years. 

[silverspoons]

Sending in a complaint to Watchdog now.