Network Queries

[iow001]

PO33 are has lost or very low intermittant signal.

Unable to make or receive calls or txt msg.

Signal is normally quite good.

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1). Does the issue happen in just one location?

--> No in north of isle of wight generally. PO33 are specifically

 
2). Does the issue occur if you try your SIM card in a different phone?

-- > No. Have check with other Vodafone users and they have same problem.

 
3). Can you check your coverage here? Please bear in mind that this is only a guideline and can never be 100% accurate, particularly for indoor coverage.

--> Coverage is normally pretty good.

4). Can you check our Faults Board, which contains all the mast issues we’re aware of.

--> Have done no  other reports today.

5). Does this issue happen on 2G/3G or both. To check this, you can amend your phone's network settings, our Help Centre contains all the instructions, just select your model of phone and then select "network".

--> Yes, all the signal is lost. "sos" displayed

 
6). What is the full postcode of where the issue occurs (if you’re uncomfortable with this appearing on the forum, then please add it to your profile by clicking “My eForum Settings” on the front page and then selecting “Personal Information”

This happens in all Po33 Wootton Bridge are of isla of wight.

 
7). How far you have to travel to get signal

At least 3 miles

 
8). Do you get any error messages/tones if you’re having problems with calling/texting

No

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[Lee]

Hey iow001,

Many thanks for your post regarding the lack of signal in the PO33 area.

Because you've only provided the PO33 area I've had to use your profile postcode to ascertain the serving site for that area. There's no 3G at your profile postcode although to the East there IS coverage for 3G, albeit very patchy. I've therefore concentrated on the 2G side of things for you.

The serving site is referenced 31292 and it's situated over the inlet by the holiday village at Wootton. It is a 2G only site and the current statistics look excellent.

If this is still an issue for you then could you let us know what happens if you try your SIM in another handset?

Cheers,

Lee

[nickculshaw]

Same issue at PO33 4AL.  Not a phone or a SIM issue, normally good signal.  Days now without service at this location.  Friends on Facebook are also experiencing the same problems with Vodafone coverage.

[Dave]

Hi nickculshaw,

I've noticed that you've already posted your query here. This was logged to be looked at by the team and, to save duplicating information, we'll only respond on the linked thread, especially as these cases are some time apart.

Please use only one thread per query, and as soon as an advisor is available, they'll be along to help.

Thanks

Dave
eForum Team

[stanzamuso]

Had nothing but great coverage in Ryde for years but the last few months have been a joke and a hindrance. Hope it gets resolved soon as I'll have to switch provider at this rate.

[Simon]

Hi stanzamuso

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

Simon