Network Queries

[Simon]

Hi sonny1751 and SimonedeB

Thanks for your replies. I can appreciate that you're awaiting a more substantial update and resolution date to the network issue in the S11 area. At present there isn't any further information available. WE are very aware of the issue and are monitoring the thread. 

As soon as we do have a further update we'll be on to update the thread.

Thanks

Simon

[Andyc172]

So what about refunds for us?

[sonny1751]

Yes, another day with 3G "data connection lost" or 2G and "The url requested is not available on this server". As for calls, they go stright to my voice mail. With text working it's lof ittle more use than an old pager.  

[SimonedeB]

Hi sonny1751, I just want to leave, seriously.  I've had enough of not being able to use my phone for approximately 30% of the time.  If I wanted a sub-standard service, I would expect to pay a lot less money.  Enough is enough, I am sick to death of being fobbed off with all this nonsense, the coverage is rubbish, they haven't the integrity to admit it.  However, I do think it well worth making a complaint to Ofcom.

Carphone Warehouse are offering an HTC free, for £7.50 for month on TalkMobile, as soon as the sales man said that they used the Vodafone network, I turned it down! 

[sonny1751]

On Vodafones "Network upgrades, maintenance and testing" web site "updated on a monthly basis so it always has the latest information."  it states for site 80700 "We’ve increased 3G coverage to this area. As well as a stronger, more reliable signal indoors and outdoors you will find your data downloads easier and faster."

Your having a laugh aren't you, This is the site that has been down since 02/02/2012. 

[DaveCD]

Hi everyone

Thank you for your posts.

I understand this is frustrating for you.

There is a known issue on our Faults Board and I have requested further information, as soon as I receive this I will post back here.

In relation to your refunds query this can be seen on our Terms and Conditions and will be looked at on an individual basis once this has been resolved.

10  Credits if there is a failure of the service

a    If we have to maintain our network or if there is a technical fault on our network that means you can’t use all our services for three days in a row, we’ll credit you for the line-rental charge for the period the service was not available.

Many Thanks

DaveCD

eForum Team

[SimonedeB]

3 days in a row, it's an ongoing long term problem.  Why not just be honest and admit that your network coverage and 3G signal in the area is rubbish and nothing to do with faults etc.  I am writing to Customer Services with about 80 screen shots showing no service and demanding that my contract be terminated forthwith and that I do not pay a cancellation fee.  It is outrageous.

[Lee]

Hi there SimonedeB,

Many thanks for your comments.

I can assure you that we want this one to be fixed as soon as you would like it to be fixed.

I'm afraid the earlier case we've supplied (22211648) is still under investigation.

Thanks,

Lee

[sonny1751]

Not half as much as we paying customers do Lee. Another frustrating day of no 3G or H signal with a red x above the zero bar signal strength of 1 bar on edge and that drops off if I try to use the tinterweb. 

So what is the problem with site 80700?

A tree in the way? No its on the pavement.

Need to ask the site owner for access? No its on the pavement.

Or it is a shared mast with o2 and you've not paid the bill?

Not like me who has paid his bill since this latest sorry episode started back in JANUARY. I say the latest as I had a similar experience last year when I got a rebate on me line rental for the period it was down the last time. 

I have forward this tread and also a link to the network forum onto BBC watchdog. I hope any other users of Vodafone that are getting a diabolical service that we are paying full price for do.

Why do Vodafone keep selling contracts to customers with postcodes that they know they cannot keep pace with demand? Why display network coverage in areas where there is no service for long periods of time? Why do Vodafone state on there "Network upgrades" site that they have "We’ve increased 3G coverage to this area" when it hasn't been working for 5 months.

Victor Meldrew. 

[James]

Hi sonny1751,

Unfortunately I don’t have any specific details to give regarding the nature of the fault however, we have chased this for you and are currently awaiting a response form our network teams with further information.

Our faults board will also be updated once a fix is in place.

James

[sonny1751]

Congratulations Vodafone on reaching 150 days since acknowledging this fault and not fixing it. It is now on page 18 on the faults board and the 6th oldest unresolved fault. 

Another day passes with no 3G and intermittent Edge signal with the astonishing speeds of 

Download 38kbps

Upload 4kbps

No that wasn't a typing error, I did mean 38 kilobytes download speed and 4 kilobytes upload. And still I have to wait until you fix this problem before there is any question of me getting a rebate for the service I have paid for and not had. 

[Wayne]

Hi sonny1751

Thanks for your post here.

I have emailed our colleagues in our networks team to see if we can get an update on this. As soon as I hear back, I’ll let you know.

Thanks

Wayne

[Owenthomas111]

I live and work from S11 7AG and have had constant issues with my work blackberry. Intermittent calls in the house and all up Ecclesall Road into Banner Cross and Whirlow. I can't see why we should have these problems as we are on the side of a blooming big hill!!

[MargaretB]

My partner, my son and I all have vodophone on an HTC, I phone and Samsung Galaxy.  In the last three days the service has been awful in S11 8RU.  Usually there is no network or we can only make emergency calls and there is no 3G.  Two of us work from home and we are having real problems keeping in touch with key business contacts.  We have had Vodophone for over 11 years - it has never been very good in the part of Sheffield but it has never been THIS bad. It really is not good enough!

[Lee]

Hey guys,

Thanks for your posts.

I can see we've another thread about the same issue listed here.

We have already escalated this for other customers so it's best if you keep a check on that thread as any updates will be posted there.

Cheers,

Lee

[sonny1751]

Lee, 

The other thead is about site 11385 in S10, This thread is concerned about site 80700 in S11. Are you trying to close this long running thread and issue to cover up the fact that this site has been down for over 5 months?

[Lee]

Hi sonny1751,

I'm not covering anything up.

In the thread I linked to, Dave has raised a case for the 80700 site earlier on today. However, I'll be honest in that I've got the threads mixed up 

I'm sorry about that.

The case we've raised for site reference 80700 is INC000000374863.

Cheers for the heads-up; it's definitely appreciated!

Lee

[Wayne]

Hi Sonny1751

Just to let you know I received your email yesterday and have added your further information on to the case and passed it back to our networks team.

As soon as I have any more information on this, I’ll be in touch.

Thanks

Wayne

[SimonedeB]

Sony 1751, I have wasted yet more time on this by phoning Vodafone this morning to find out what had happened to my letter of 4/7/12.  Once again, I was transferred to the Technical team, despite stating that I did not want to enter to into discussions with them but wanted my contract terminated.  When asked what they could do for me, I said that they could look through my notes rather than have me explain for the nth time and the man hung up on me!!!

I called back and complained at the first call and after a lot of to'ing and fro'ing, Vodafone has finally admitted that there is poor 3G cover in my area, which directly contradicts the website with their 3G cover map as well as what various members of Vodafone staff have told me over the past 18 months.  I demanded to know why this was not made apparent when I took out my contract with the iPhone?!  I have now been advised to switch to 2G which gets better cover and extends the battery life.  However, having disabled 3G on my iPhone 4, I now have no data connection at all and cannot access the internet without Wifi, there is no option on my phone to activate 2G or any other service, just to deactivate 3G.  I have a 4 bar signal but no other symbol indicating data connection.  What is going on?  I have googled 2G on the iPhone 4 and it seems that is is not available.  Is that correct?

Am SO utterly fed up with this and just want to leave, and not have to pay for the pleasure of leaving a company which is not only a tax dodging one but provides a sub-standard service.

[Simon]

Hi SimonedeB

Thanks for your reply. So that we can confirm exactly what 3G coverage you receive in your area we'll be happy to check this against our internal coverage checker and site map which provides greater detailed information to this on the website.

With regards to 2G on the iPhone, yes it is available. If you disable 3G on your phone then 2G is the only option available for voice, SMS and data. If you go to Settings > General > Network just ensure that Mobile Data is set to ON. If this is the case then providing that you have a signal you'll be able to connect to the network via data also, albeit being on a slow connection.

We'll be happy to discuss this in more detail so I've sent a private message with details of how to contact us directly. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon