13-03-2014 09:33 AM
Hi Tech Team,
There is a lot of conflicting information here. Can you please confirm all the facts for us?
What you need to do is provide clear information to all the people concerned. Here in this thread there are many people affected by this problem. So you could go and get the correct information and post it here, so we could all see it.
Here's what you could get for us:
- the cause of the problem
- when it will be fixed
- how we might be compensated
If you could come back to us today with that information, that would be great.
13-03-2014 01:49 PM
13 March. Still not fixed. No service.
No response from Vodafone yesterday and none today as yet.
Please would it be possible to now respond to the queries from previous posts and also clarify the situation regarding the mast decommissioning? Thanks.
13-03-2014 03:17 PM
We’re still working on this and we’ll let you know as soon as we know more.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
13-03-2014 09:43 PM
Please can you answer the questions in previous posts?
Posters have asked specific questions - as you are aware they were not answered by the post.
Specifically has the mast been decommissioned?
14-03-2014 08:56 AM
Has our mast been decommissioned?
Is it policy for Vodafone staff not to answer customers in an online forum?
It equates to a real life conversation being ignored.
14-03-2014 02:13 PM
14-03-2014 03:16 PM
14-03-2014 04:22 PM
14-03-2014 04:35 PM
Is it possible for any of the posters to go and have a look at the mast or at least to get as close as possible and visually see if it has been vandalised or if anyone is there doing work on it?? Maybe that will solve the issue once and for all!!!
14-03-2014 07:23 PM
Tech Team why are you repeatedly IGNORING the questions posted in this thread and responding repeatedly with the same paragraph that doesn't answer any questions?