Network Queries

[Blueisthecolour]

Hi, network issues relating to calls only. Info completed as per template: -

1) No ability to make or receive calls anywhere in house. Texts OK.

2) TD1 3SP

3) Have not borthered swapping SIMS as we have 4 phones all using vodafone and all with thw same problem. Have also restarted phones etc.

4) No issues logged on faults board.

5) Does not matter if its 3G or 2G. Singal used to be EDGE but is now only standard signal G.

6) No errors just does not call anyone. When calling the mobile from landline, message says phone unavailable.

7) Notice this issue this morning, although signal changed from EDGE to standard last night.

8) Permanent issue.

Thanks

B

[Whiskeylush13]

I'm in TD1 ~ Galashiels and have the same problem.  I have 3 mobiles and have been able to receive texts, but can not make or receive phonecalls.  The message that comes up is 'Network Busy'.  I have tried with all 3 Vodafone Mobiles that we have and they are all the same!!

[GalaKev]

Hi, network issues relating to calls only. Info completed as per template: -

1) No ability to make or receive calls inside or out.

2) TD1 1RW

3) restarted phone

4) No issues logged on faults board.

5) Does not matter if its 3G or 2G. Used to EDGE but now showing GSM

6) No errors just does not call anyone. When calling the mobile from landline, message says phone unavailable.

7) Notice this issue this lunchtime

8) Permanent issue.

On a side issue my address is a good 5 miles from tweedbank on the other side of Galashiels, so unlikely to be mast specific.

Kev

[GalaKev]

Hi, network issues relating to calls only. Info completed as per template: -

1) No ability to make or receive calls inside or out.

2) TD1 1RW

3) restarted phone

4) No issues logged on faults board.

5) Does not matter if its 3G or 2G. Used to EDGE but now showing GSM

6) No errors just does not call anyone. When calling the mobile from landline, message says phone unavailable.

7) Notice this issue this lunchtime

8) Permanent issue.

On a side issue my address is a good 5 miles from tweedbank on the other side of Galashiels, so unlikely to be mast specific.

Kev

[Whiskeylush13]

I phoned Vodafone as I had finally had enough of not being able to make or receive phone calls.  The first person I spoke to wanted me to do hard system reset.  I explained that I was not the only one with this problem.  I was then transferred and I was supposedly the first person to make the complete to the person in Tech Department, find that hard to believe!!  Eventually I was told that the Mast was down in my area and it should be up and running in several hours.  I asked if they had it registered that there were Network Issues Nationwide and I was told that he was only looking at my postcode, so he had no idea, huh??  There was no customer service skills in the call what-so-ever!!  I can not believe the way Vodafone,who I have been with for 13 years are treating and responding to their customers.

Has anyone else phoned Vodafone and what response did you get??

[GalaKev]

Any News on this.

I really need my mobile at this specific time.

[GalaKev]

6 hours later and not even a post to says its been registered and being looked into.

Sorry vodafone this is truly awful customer service, I expected a lot more from you.

[Wayne]

Hi Blueisthecolour, Whiskeylush13 and GalaKev,

Thanks for posts on this. I’m sorry to hear that you are having problems with the network in your area. So that we can get this sorted for you I have sent you all a private message. In the PM is information on how to get in touch with us directly along with what information we need from you.

You can find your PM inbox here

Thanks

Wayne

[GalaKev]

---

Wayne wrote:

Hi Blueisthecolour, Whiskeylush13 and GalaKev,

Thanks for posts on this. I’m sorry to hear that you are having problems with the network in your area. So that we can get this sorted for you I have sent you all a private message. In the PM is information on how to get in touch with us directly along with what information we need from you.

You can find your PM inbox here

Thanks

Wayne

---

I phoned this morning as still no luck. However the person I spoke to says its been registered and being investigated.

But OK I will do as you ask on the PM.

[GalaKev]

Is working again.

[jinx116]

still not working here and nothing was mentioned when i was having issues with my new phone about the mast being down and that being the reason behind me not being able to make or receive calls 

[Wayne]

Hi jinx116

Please can you have a read over our Network Issues thread and post back with the details that it asks for? This can be found here.

Thanks

Wayne

[jinx116]

1) havent been any where with the phone as of yet as i cant get service at home

2) td1 1jr

3) cant try the sim in another phone as its micro and all other phones i have are standard but the 2 other vodafone sims in those phones are having the same issue and have been since saturday

4)  obviously im not the only one having this issue

5) just getting a standard G on my phone

6) no errors just wont call anyone and have tried phoning my mobile and the other mobiles using landline and get the same phone unavailable message

7) noticed the problem on sat after getting my new mobile and spent the rest of the day trying to get thru to the top up line tried with all the phones to see if it was a problem with just my phone but the all came up with number busy and still do today

8) so far its a permanent issue

[GalaKev]

OK, its going pear shaped again.

To update, I cannot get a reception at TD1 1RW, back to Network Busy, BB showing GSM

However I can now get a 3g signal, although poor at TD1 1EP, about a mile and half away. When I first posted I couls not get a reception there either.

[Wayne]

Hi jinx116 and GalaKev

I’ve sent a private message to the two of you so that we can get this investigated for you.

You can find your PM inbox here

Thanks

Wayne

[bankie12]

Have 3 phones in house on Vodafone. Can text and send BBM but no calls in or out.

When trying to call out get "no Circuit/channel available".

When will this be sorted?

Back to work tomorrow and need phone.

This has been since Friday - shocking service from Vodafone!!!!!!!

[steelem]

I also have issues with 2g service  - spoke to customer services they advise my local site 4519 is having issues - they advise ref is TT27121101 is open & this is being worked on at present by link provider and they will be working overnight to try & restore service .. fingers crossed

[Whiskeylush13]

I tried to respond to the request you made Wayne ~ Tech Team, but after I filled in all the feilds and clicked next I received this message:  

Sorry, there seems to be a problem

We’re working as hard as we can to fix the issue. In the meantime, if you need to get in contact please send us an email using this link.

So it seems that the Network Busy is not the only problem that you are expecting!!!

[GalaKev]

Come on this now taking the ######.

I am annoyed that the phone is down, however what I am really fed up is that this is now the fourth day and yet no one official has even updated.

I wouldn't hold you breath about them fixing the issue.

I phoned up on the 31st and was told there was an engineer out on the site then, so obviously either a, You know what the issue is and therefore can give an estimated time? or b, You told a pack of lies, which is unacceptable for someone who is a paying customer.

So please can someone official please update us on the correct current situation

[Simon]

Hi All

I raised this into our service support team on Monday under incident reference INC552464. There are no further updates at present.

Subscribe to updates and the team will post to when there is more information and also send you an email alert. To subscribe, click "Topic options" and "Subscribe" on the post you'd like to follow.

Thanks

Simon

[GalaKev]

Hi Simon

Although I appreciate you have only the information your given.

Don't you think that 4 days without a service and no updates is a truly awful service?

It's all very well saying subscribe to the topic, yes I have subscribed. But whats the point if no one ever post updates.

I am very fed up with this now, my only saving grace is that today is still a holiday up here in Scotland, but what happens tomorrow when work needs to contact me?

What about the 4 days so far, I have paid, without being able to use my minutes, texts and internet. My phone should be renamed a Brickberry, because thats all the use it is at the moment. I went out yesterday and there are a lot of angry vodafone customers in and around the town.

An update on the situation is a must and is well overdue. Is there anything you can do to chase this?

Thanks

Kevin