Network Queries

[nishta13]

Hello 

the other day i was able to chat with a person via vodafone live chat and she resolved all my queries.  I'm trying to find the same live chat, but unable to do so.

I need to speak to someone urgently.

Thanks

[Stemcsteste]

if you go to the sales page, hang around for a bit, a member of Vodafone will pop up and invite you to chat,

also happens in the support tab,

[kylaaydenk]

You'l have to go back on the chat and speak to someone eles they pass you on to several different people all the time!

[Berita]

Hello

[James]

Hi Berita,

Can you confirm what your query is regarding so one of the team can assist you?

James

[S14WNO]

i lost my phone saturday night, its on a contract with yourselves.  I have another phone available here but i need my existing number tranferring over to this sim card.  how would i do this?

[Andrew]

Hi S14WNO,

The quickest option would be to pop into a Vodafone store, together with your ID, and ask them to transfer the number for you. They’ll make sure you’re up and running before leaving the store.

Thanks

Andrew

[kita123]

can you put me in to someone because i need to talk to someone 

[Andrew]

Hi kita123,

Are you able to give more information about your query? Is it account, device or network related?

If it’s either account or device related, you may find it quicker to pop to a Vodafone store to get your query resolved.

Thanks

Andrew

[bigmomma89]

I need to speak to someone about my contract please help!

[James]

Hi bigmomma89,

If you can post us a little bit more information about your query then we will be able to look into it for you.

If it is a question that would require access to your account, please follow the instructions on the PM that I have sent to you and one of the team will be able to help.

You can find your PM inbox here.

James

[carl2k13]

Hi can u help me plz I cant ring out on my gf i9300

[James]

Hi carl2k13,

Is there signal showing on the phone?

Is it just calls or all services on the phone?

If all services, please can you post the template from here with the answers.

James

[carl2k13]

Help me fix my phone plz I cant ring out on it

[AnnS]

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carl2k13 wrote:
Help me fix my phone plz I cant ring out on it

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Have you replied to the question asked by James in the post above  and completed the template with the answers ?

[Hannipan]

I am getting really annoyed from Vodafone staff on the phone, I have has no problems the past 4-5 months with signal I have always paid my bills on time and now all of a sudden I have NO none so whatever signal and I have important phone calls that need to come through HELP ( I'm sure I saw on watch dog that if I can't use my phone from home it's a clear breach of the Vodafone contract and I am in my rights to cancel )

[AnnS]

---

Hannipan wrote:
I am getting really annoyed from Vodafone staff on the phone, I have has no problems the past 4-5 months with signal I have always paid my bills on time and now all of a sudden I have NO none so whatever signal and I have important phone calls that need to come through HELP ( I'm sure I saw on watch dog that if I can't use my phone from home it's a clear breach of the Vodafone contract and I am in my rights to cancel )

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No, Vodafone are not in breach of contract, they need to be given a chance to resolve any network issues.  No network can guarantee a fault free service.

Have you checked the Network Updates forum to see if there are any reported faults in your area ?

If you complete the Network Issues - Initial checks and template , the Tech Team will be able to check the network at your home address.

[Hannipan]

I have phones them far to many times and are doing nothing about it, I am on contract and I signed a contract for usage which I am not getting I pay £33 a month for this and have no benefits out of it, and my partner is on Vodafone and his signal is so strong, can you not suggest anything I've tried everything that I can think of and when I ring it doesn't help, it seems like its my number only that is affected??

[Hannipan]

Post Title: 'First half of post code - Area' E.g. ST1 - Stoke on trent
S40 chesterfield
1). Does the issue happen in just one location. If so, how far do you have to travel to regain service ?
I have to go about 1/2 mile- 1mile

2). What is the full postcode of where the issue occurs? If you don't want this showing on the forum, add it to your profile here.
S40 4JT
3). Does the issue occur if you try your SIM card in a different phone?
It is a micro sim I have no other phones available

4). Are there any issues in your area already reported on the Network Updates Board?
Not that I can see

5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network".
Both
6). What errors are seen or heard when the issue occurs? No signal sign comes on

7) When did you first notice this issue?
Nearly 2 weeks now

8) Is the issue permanent or intermittent (If intermittent, are there certain times of the day when it occurs)? Permanent

Is this right??

[drey_p]

Please ignore. .