Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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eSIM purged status

Hello Team Vodafone, We need your assistance with following query. We use Arkessa/Wireless Logic eSIM cards and connect to your network via LTE-M/NB-IoT connectivity. Recently, our watches could not connect to your network and asked following to Arke...

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3G to 4G

I keep getting messages about 3G being switched off.  in my village 3G is the main signal with 4G kicking in occasionally.  Will the 4G signal be improved to cover the 3G only area? thanks.

61DGH by 2: Seeker
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Only 3G after work done on mast 3 weeks ago

Work was done to the mast that we get our signal from and since that day we have to go outside to use our phones, we no longer receive 4G and only have a shaky 3G. Data speeds are less than 2mbps on avarge (not even enough to run a speedtest) and sti...

Only getting H+ data on voxi SIM

Hi since having this SIM I've been capped at H+, I don't recall the last time I had 3g or 4g. I use a Xiaomi 12 Pro and your unlimited SIM deal. I recently just manually inserted all the access point information to see if it would fix it and it's sta...

Lemi by 2: Seeker
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5G Standalone

Hi,Is there something like an online map that shows base stations with 5G SA active? Or is there some kind of list with locations of 5G SA base stations that are working already?Thanks in advance

Igooreq by 2: Seeker
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Vodafone Internet Speed

Does anyone else have experience with Vodafone 4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s, but it seems to happen on random days? For example it doesn't seem to have any connectio...

Full 4G but no internet connection

Hey I've been having this issue for a while now. My data has been pretty solid everywhere else however when I go to the gym I have no internet; this is despite having full 4G bars. I've even changed phone and the issue still persists. I've asked othe...

Cupcaik by 2: Seeker
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New mast.

What’s the the likelihood of Vodafone putting a new mast up we’re they is no phone signal is it likely or not ?