We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi I am having signal issues. My 4G keeps dropping to 2G or 3G?
Work was done to the mast that we get our signal from and since that day we have to go outside to use our phones, we no longer receive 4G and only have a shaky 3G. Data speeds are less than 2mbps on avarge (not even enough to run a speedtest) and sti...
Hi since having this SIM I've been capped at H+, I don't recall the last time I had 3g or 4g. I use a Xiaomi 12 Pro and your unlimited SIM deal. I recently just manually inserted all the access point information to see if it would fix it and it's sta...
Constantly have 3/4 bars of 4g in multiple (most) areas of Gatwick airport. I will get zero or very slow data throughput. It is too slow to send a whatsapp message in most locations. A speed test will either not start or indicate something absurd lik...
Hi,Is there something like an online map that shows base stations with 5G SA active? Or is there some kind of list with locations of 5G SA base stations that are working already?Thanks in advance
Does anyone else have experience with Vodafone 4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s, but it seems to happen on random days? For example it doesn't seem to have any connectio...
Hey I've been having this issue for a while now. My data has been pretty solid everywhere else however when I go to the gym I have no internet; this is despite having full 4G bars. I've even changed phone and the issue still persists. I've asked othe...
What’s the the likelihood of Vodafone putting a new mast up we’re they is no phone signal is it likely or not ?
Can anyone confirm whether Vodafone are blocking manual selection of roaming networks in Europe apart from local Vodafone networks.I recently visited Greece and because Vodafone GR was so poor the iphone handset started logging into Vodafone Albania ...
I'm with Voxi and they insist the problem is with my device, so it's like I'm talking to a wall, so here goes nothing. If this doesn't get sorted, since my plan expires in less than 10 days, I'll go to EE or Three. 1) Does the issue happen in just on...
