Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Network problems in USA

Hi - I am having difficulty connecting to a network in the USA. My phone only ever picks up an Edge network even though better service exists with other providers. Three different ideas for trouble shooting have led nowhere. Any ideas?

Ethernet cable not always working?

Hi all. I have had this ethernet cable that comes from the main downstairs vodaphone router, wired to connect upstairs to my pc or my ps4{consoles}.For years there has been no issue and i do not think there is cable damage.I had it literally working ...

PaulMc1 by 3: Seeker
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Public facing IP for LTE SIM

Hello. This has been asked variously by several people, but generally concerning their broadband setup. I am asking concerning my LTE data SIM, which I just happen to have plugged into a 4G router, which I use for my internet access. To be clear, thi...

App Blocked, could it be my network?

I'm currently having issues getting my Tastecard app to work on my Huawei P30 Pro. It works perfectly on my iPad and it works just fine on my friends phones, so I'm just a bit confused. My other apps work just fine, so I'm wondering if it's an issue ...

Isle of Man roaming not working

Can't get roaming to work on isle of man. Everything switched on and active on account, tried both networks on island but no joy. Can't even send a text

Kiwiphil by 2: Seeker
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electronic ports 16000 to 16020 open

URGENT,  we cannot use our credit card terminal we have no connection , the BOI technician has asked are you electronic ports 16,000 to 16, 020 open , please respond immediately, as we cannot trade without our credit card machine

optique by 2: Seeker
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Uplink aggregation on B1+B20 4G sites

My local mast provides B1@10MHz and B20@10MHz, so each band can provide roughly ~30Mbps upload, which is what I typically get. On Sunday I noticed my upload speeds had doubled, measuring an upload speed of over 60Mbps, something I've never seen happe...

kocz by 4: Newbie
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Slower than usual data speeds

Has anyone noticed a drop in Vodafone mobile data speeds? I can usually get 5g in my property and speeds of up to 400Mbps or failing that, 4g+ with some pretty good speeds. But lately it doesn't seem to want to go above 10Mbps. I'm on the unlimited m...

Resolved! complete withheld number

is it possible so even the authority can't trace thinking of calling a biz twice. They use analog landline on this day

suenym by 3: Seeker
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