Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Website Blocked

To Whom is relevantwe manage a clients website it technically isn't customer-facing, but it is stopping our client from being able to manage there business as its being blocked. Can you assist with reclassification or provide an email address to emai...

sotech by 2: Seeker
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  • 12 replies
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Available Mast

Hi, I have a mast that was installed for a Wireless project. this project failed and I now have a mast with no purpose. would Vodafone be interested in using the mast? the area has poor mobile signals across all providers and it may well be a viable ...

PremPhil by 2: Seeker
  • 327 Views
  • 3 replies
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Domain blocked as adult content

I'm a fresh young software developer and my domain is being flagged as adult content by Vodafone. All of the other the networks are fine. What can I do?Https://alexisraspberry.changeip.co 

Domain Blocked

Our client's domain is being blocked by your overly aggressive securenet service:https://mytalentplatform.comhttps://www.virustotal.com/gui/domain/mytalentplatform.comPlease can you fix this issue asap. Many Thanks.

webwax by 2: Seeker
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UK Voicemail, IS THERE A ISSUE ?

I have just tested my own voicemail and my wife's and both are not working.  We just get a message stating "this number is unavailable, please send a text or try later"I tried to report this to Vodafone via the crap online Robot and even that's telli...

152bobby by 4: Newbie
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Website incorrectly classed as having 18+ content

Hi. We operate a Shopify e-commerce store selling sports nutrition products https://sci-mx.co.uk/For reasons we don't understand it has been flagged by Vodafone as having 18+ content. I've seen similar posts stating this was caused by malicious conte...

3G switched off. Phone switches to 2G

In our area (Christchurch) 3G appears to have been switched off. Although I have 4G enabled on my phone, the 2G network seems to be stronger & my phone swiches to 2G. I now can't use the parking app to park my car & have to resort to cash.  I had no ...

hudl13 by 2: Seeker
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Domain Resolving Old IP by Vodafone

Hello Team,                I hope you are doing great.IssueFinal users with Vodafone network are resolving our domain uqr.to with an Older IPContextA few weeks ago we migrated our Webservices with our domain uqr.to, base on this the IP's has changed....