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20-09-2016 03:11 PM
20-09-2016 04:13 PM
Hi
Please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.
Your Local masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.
https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help us and the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers.
Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
21-09-2016 12:20 PM
21-09-2016 03:19 PM
@gazmix If you're still experiencing issues after getting a replacement SIM, please try the steps in our Network Troubleshooting thread.
If you're having trouble after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.
21-09-2016 07:57 PM
@gazmix Thank you!
We'll keep an eye out for your response.
23-09-2016 06:18 PM
Hi
Ok i went to shop, got new sim also a phone to borrow & the issue is still there with borrowed phone & new sim. The guy in shop has updated my records as he says you guys will access them.
There is a lot of buildin & demolishion work going on in city centre at the moment in case you need to know.
S1
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Around a rectangular quarter mile.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
on my profile.
3) Does the issue occur if you try your SIM card in a different phone?
Yes
4) What errors are seen or heard when the issue occurs?
The 4g icon stays but sometimes goes but mainly one of the 2 little up & down arrows is missing & when i start my browser it says no internet & i get the dinosaur.
5) Does this happen on 2G, 3G, 4G or all?
It affects 4g. When i go to options & click on preffered 3g or 2g i have signal H or H+
6) When did you first notice this issue?
16th September
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Occasionally 4g may work for a few seconds but no more.
24-09-2016 03:22 PM
@gazmix I've sent you a private message with details on how to get in touch.
Once you've got in touch, we'll investigiate this further.
27-09-2016 05:04 PM